Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Pittsburgh Village located in East Liberty provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
264 reviews
5 stars
155
4 stars
33
3 stars
10
2 stars
15
1 star
51
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being kind, caring, and compassionate towards their pets.
Communication Issues
Numerous reviews highlighted poor communication, including lack of updates during appointments and difficulty reaching staff.
Service Quality
Mixed feedback on service quality, with some customers reporting excellent care while others experienced long wait times and unsatisfactory treatment.
Billing Concerns
Several customers expressed frustration with billing practices, including upselling and difficulties with wellness plan cancellations.
Appointment Management
Customers reported issues with appointment scheduling, including long wait times and confusion over appointment types.
- AWAziza WoodSep 24, 20255.0Chocolate loves the staff and so do i
- CDCatherine DerbalaSep 23, 20255.0I’ve been taking my dog here for over a year. We’ve never had anything but great experiences with everyone at this office. Kind staff that I feel really cares for my pup.
- RARelax AttackSep 11, 20252.0Very nice group of people but my cat never receives the full service I ask for. He is very nervous without me but they insisted I drop him off and when I went to get him last time, he was covered in pee and nothing was completed. They claim to have done his check up but I haven’t been back since. May only use them for emergencies
- AMAmanda McCuneSep 11, 20254.0I have a care plan for my dog.
- AJAndrea JohnSep 10, 20253.0The staff is very caring and informative but I don’t like the fact that the doctor examines my pet without me being there.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Pittsburgh Village of Eastside?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals to emergency hospitals if needed.
What types of veterinary services are available at Banfield Pet Hospital?
They provide preventive care including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, comprehensive exams, microchipping, DNA testing, spay/neuter, and end of life care.
What is the Optimum Wellness Plan offered by Banfield?
Optimum Wellness Plans provide annual preventive care with exams, vaccines, screenings, nutrition consultations, and more. They are not insurance but help budget health care costs through annual agreements with monthly payments.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via their website or through the Banfield app available on iOS and Android. They offer in-room, drop-off, and virtual visits for clients with Optimum Wellness Plans.
Is Banfield Pet Hospital wheelchair accessible and welcoming to LGBTQ clients?
Yes, the hospital has wheelchair accessible restrooms and welcomes LGBTQ clients.
What nearby amenities can I visit when going to Banfield Pet Hospital in East Liberty?
Near Banfield Pet Hospital, you can visit New Hope Coffee for a coffee break, or dine at China Garden Restaurant and China Buffet East Liberty before or after your pet’s appointment.
Are there convenient retail stores nearby Banfield Pet Hospital for pet supplies or other needs?
Yes, Giant Eagle pharmacy and Edible Arrangements gift shop are nearby, perfect for picking up pet products or treats when visiting.
How can nearby community organizations enhance my visit to Banfield Pet Hospital?
You can explore local community services like Open Field youth organizations or Smart Futures social services, helpful for families and pet owners in the area.
Does Banfield Pet Hospital offer online veterinary care options?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage through Vet Chat on the Banfield app.