Banfield Pet Hospital

Reviews

• CA

  Chelsea Albaugh

  Apr 6, 2026
  1.0
  this place is ridiculous. i’m usually a very patient person but when there’s a giant lack of communication between the staff it makes it extremely difficult . i came for an appt at 11 with my cat, even showed up 10 min early. tech talked to me and said “ wait in the waiting room we’ll get u when she’s ready”. cool, i can do that. 2 hrs go past with no word about my cat, ive seen the vet go into rooms for general exams for people who came after me. i ask the desk abt it and she says that my cat was supposed to be dropped off and picked up. for a general exam? would’ve been nice for someone to tell me that before i sat with them for 2 hours. at this point im annoyed and just want to take my animal home. she goes to grab my cat and i can hear the women in the back running their mouths about it, which pisses me off MORE. if ur gonna run ur mouth please be smart about it and at least keep urself to a whisper. accidents happen and places get busy , i get that. but when ur dealing with someone’s animal, try and get it together.
• SS

  Susie

  Mar 15, 2026
  5.0
  Amazing care! Everyone was very friendly and went above and beyond. Highly recommend!
• RR

  rajee raghavaraju

  Feb 26, 2026
  1.0
  If i can give (-1000 stars) i shall give this location that many negative stars.. To the Manager/Regional Director, I am writing to formally document and express serious concern regarding the unprofessional and unacceptable experience I had at your east liberty banfield clinic on 6401 Penn Ave, on February 26, 2026, at approximately 2:40 PM while attending an appointment with my puppy, Loki. From the beginning of the visit, my puppy was anxious and drooling due to stress as he puked in the car already by then. While I was managing him near the weighing scale, another client who was seated inside a room abruptly intervened without any knowledge of the situation. She displayed an openly arrogant and confrontational demeanor, rolling her eyes and stating that she “preferred to wait outside rather than watch me mistreat my puppy.” This accusation was made without her having any understanding of what was actually happening. I was confused by her comment and attempted to clarify, as she had no context regarding my puppy’s condition at that moment. Instead of engaging calmly, she escalated the situation further by slamming the door while my puppy was near it and attempting to move toward the exit. This behavior was aggressive and unnecessary. I chose to remain quiet initially in order to avoid escalating the situation. However, while I was seated in the waiting area, the same individual returned and began loudly complaining about me again. At that point, I stepped outside and firmly told her to mind her own business, as she did not know the circumstances. She continued yelling, stating " my puppy is just a puppy and i should be ashamed of myself for mistreating my puppy "and the confrontation intensified. What is most concerning is the conduct of the staff present at the front desk and the staff member who came into the lobby at that time. Rather than immediately intervening to stop the other client’s yelling and accusatory behavior, I was the one being shouted at and repeatedly instructed to “go inside.” When I stood there explaining that the other client had no right to interfere without understanding the situation, I was met with raised voices from staff. One staff member (nurse/front desk personnel on duty at that time) spoke to me in an aggressive and unacceptable tone, stating words to the effect of, “You better go inside, she’s checking out,” while the other client was still actively yelling. Being spoken to in that manner, in front of another client who was the one escalating the situation, was humiliating and unprofessional. A veterinary clinic must provide a controlled and respectful environment. Allowing one client to publicly accuse another, display arrogant behavior, slam doors, and continue yelling—while staff raise their voices at the targeted client instead of firmly stopping the aggressor—reflects a serious failure in conflict management and professionalism. I remained for the appointment solely because my priority was ensuring that Loki received his necessary care. However, the manner in which this situation was handled has significantly impacted my trust in this location. Every pet owner has their own approach and methods when caring for and managing their animals. Without full knowledge of the situation, assumptions should not be made, and other clients should not be permitted to interfere or escalate matters. What someone briefly observes does not necessarily reflect the full context of what is happening. It is the responsibility of clinic staff to ensure that accusations and confrontations are handled professionally and fairly. I demand acknowledgment of this complaint and clarification regarding: 1) The conduct of the staff on duty on February 26, 2026 at approximately 2:40 PM. 2) The clinic’s protocol for handling client confrontations and ensuring that such situations are immediately and professionally de-escalated. I expect that appropriate steps will be taken to ensure that no client is subjected to this type of treatment in the future. Sincerely, Rajee Raghavaraju
• RJ

  Roy Jackson

  Nov 16, 2023
  4.0
  Saddest day of my life. Had to put our beloved Cocoa to rest.😢 The staff was very compassionate and sympathetic.
• NJ

  nicholas jack

  Oct 6, 2022
  1.0
  First, I'd like to preface with I've never written a negative review. That said, I've never experienced such incompetence in my life. From the moment this employee grabbed my dogs leash I knew something was wrong. I heard her fighting and yelling at my dog from behind the door. After two minutes she came back into the waiting room and informed me that "he doesn't like his nails trimmed" and that she was only able to do one paw before giving up. I asked if anyone else was able to do this and they told me no. This visit was solely for a nail trim and they couldn't even do that. My dog is in no way reactive. He has the calmest disposition I've ever seen. She was right, he doesn't like his nails trimmed, but that's why I made an appointment that I waited two weeks for. I'm certain yelling at him loudly enough that I could her him in the other room with the door shut didn't help him feel at ease. Mind you, this isn't my dogs first visit at the vet. He actually loves the car ride and loves seeing people and all the different pets. I've received feedback that he sits very well for his shots and checkups. He's had his nails trimmed in the past by a Banfield employee at a different location with no issues. But this location in Pittsburgh, I'm never going here again. Not only did this employee reinforce my greatest fear but all the other employees allow this behavior to happen. According to other reviews I'm not alone as others have said they had similar experiences. I'll celebrate the day this location closes from loss of business due to misconduct. Don't go here for your convenience. Do yourself a favor and make the drive to the location in Tarentum.

Frequently Asked Questions About Banfield Pet Hospital