Petco

4.3
1330 reviews

About

Pet StorePet supply store
Visit your Philadelphia Pet Store located at 9717 Roosevelt Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
9717 Roosevelt Blvd, Philadelphia, PA
19114-1010, United States

Hours

Reviews

4.3
1,318 reviews
5 stars
790
4 stars
295
3 stars
107
2 stars
37
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Andi, Bakhtovar, and Matthew.

Product Quality

Several reviews highlighted issues with product quality, including unhealthy animals and contaminated food, leading to customer dissatisfaction.

Stock Availability

Customers frequently reported problems with stock levels, stating that popular items were often out of stock or mispriced.

Grooming Services

Mixed feedback on grooming services, with some customers expressing dissatisfaction with the quality of haircuts and others praising specific groomers.

Store Cleanliness

The store was generally described as clean and well-kept, although some reviews noted issues with dead fish in tanks.
  • LS
    Luis D. Suazo
    3 days ago
    5.0
    Andrei, the manager, was extremely helpful and went above and beyond to make sure I found everything I needed. She explained options clearly, answered all my questions, and guided me with patience and a great attitude. Truly exceptional service. Thank you, Andrei!
  • OV
    Ofelia vazquez
    Nov 12, 2025
    5.0
    I can’t say enough good things about The manager Alex! They always go above and beyond to make my dog feel comfortable and pampered. My dog actually gets excited to see them, which says a lot! The haircut always turns out perfect, and they’re so gentle and patient. Thank you for treating my fur baby like your own! 🫶
  • AR
    A R
    Nov 11, 2025
    5.0
    Love getting my dog treats and toys from here.
  • T0
    Tina 0393
    Nov 7, 2025
    1.0
    Absolutely terrible experience! I took my dog to Petco for a simple bath, and somehow he came out smelling worse than when we walked in. I don’t know what kind of shampoo or water they used, but the odor was awful and lingered even after I tried re-washing him at home. On top of that, the staff didn’t seem to care or notice how bad he smelled when they handed him back. Totally unacceptable for a place that’s supposed to be a professional grooming service. I will never be taking my dog here again.
  • AP
    an4gha p
    Oct 27, 2025
    5.0
    Really great store! The employees are definitely knowledgeable about what they do and the animals are well cared for has a wide variety of products to choose from and is up-kept well

Frequently Asked Questions About Petco

Does the Petco Philadelphia location have a vet hospital?

Yes, Petco Philadelphia has a full-service vet hospital.

Does Petco Philadelphia offer vaccinations?

Yes, Petco Philadelphia provides vaccinations.