Petco

4.3
1342 reviews

About

Pet StorePet supply storePetco
Visit your Philadelphia Pet Store located at 9717 Roosevelt Blvd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
9717 Roosevelt Blvd, Philadelphia, PA
19114-1010, United States

Hours

Reviews

4.3
1,330 reviews
5 stars
796
4 stars
296
3 stars
107
2 stars
39
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees going above and beyond to assist.

Grooming Issues

Several reviews highlighted poor grooming experiences, including dissatisfaction with the quality of haircuts and complaints about the grooming staff's attitude.

Animal Care Concerns

Multiple customers expressed concerns about the condition of animals in the store, particularly regarding dead fish and overall animal care.

Stocking Problems

Customers frequently reported issues with items being out of stock or mispriced, leading to frustration during their shopping experiences.

Store Cleanliness

While some reviews noted a clean store, others pointed out issues with organization and cleanliness, particularly in relation to animal tanks.
  • TT
    tara taylor
    2 days ago
    2.0
    I took my two dogs. One for a hair cut and one for a bath. The haircut was okay. My other dog Koko however her face was not clean at all. I knew she needed her face washed and the same food she had in her beard was still there. To pay over $40 for your dog to be bathed and not fully clean is an insult.
  • JW
    James Waters
    5 days ago
    1.0
    Ne Philly petco would not let my wife use the bathroom. We were told to go elsewhere. We had a cart full of items for our new puppy. No other customers in store and 6 employees. How hard would it be to unlock a bathroom and check it after we used it. Needless to say, we left the cart FULL of items there and spent our 400 dollars elsewhere.
  • MM
    Mark
    Dec 21, 2025
    4.0
    Seem like the girl did not want to service my dog. Things like this makes a person not trust the grooming service.
  • AL
    Adam Lock
    Dec 15, 2025
    5.0
    Love taking Stella over there. She gets so excited when I ask her if she wants to go to the pet store
  • TR
    T. Reinvald
    Nov 25, 2025
    1.0
    I am seconding the one star reviews because of dead fish and awful conditions for them. I saw an employee scooping multiple dead clownfish out of tanks - 5- using the same net to go between the tanks thereby spreading any disease they may have. Petco should be caring for these creatures! This is terrible. The tanks were SO dirty.

Frequently Asked Questions About Petco

Does the Petco Philadelphia location have a vet hospital?

Yes, Petco Philadelphia has a full-service vet hospital.

Does Petco Philadelphia offer vaccinations?

Yes, Petco Philadelphia provides vaccinations.