Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® in South Philly provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
156 reviews
5 stars
94
4 stars
16
3 stars
10
2 stars
10
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some customers praise the caring and attentive service, others report rude and unhelpful interactions, particularly at the front desk.
Pricing Transparency
Many customers express frustration over unexpected charges and a perceived lack of transparency regarding costs, especially related to the wellness plan.
Quality of Care
While some reviews highlight excellent care and compassion for pets, others report serious concerns about misdiagnoses and inadequate follow-up care.
Appointment Availability
Customers frequently mention difficulties in scheduling timely appointments, with some experiencing long wait times or last-minute cancellations.
Sales Pressure
Several reviews indicate that customers feel pressured to enroll in the wellness plan and purchase additional services or products.
- ABapple bottom4 days ago1.0all they Care about is money. They overcharged me for flea treatment and told me to start a membership. They lied about how much it would be initially. And now I’m stuck in a plan I can’t even get out without paying even more money. They literally told me on the phone I have to pay money to get out of the plan… The people inside the hospital Told me it would be $12 a month for the plan. A month later they’re trying to charge me $70-$80. I’m not paying it, Sorry not sorry. all this place cares about his numbers. I will never bring my dog back. And our first visit before they started charging us for the membership. I had to pay Over $200 Just for flea treatment, no vaccines. No shots. No nothing. A flea treatment that we could’ve got over-the-counter anywhere else at PetSmart or something Or chewy. I saw another review that said they literally killed someone’s dog. I would not recommend bringing any animal here. Honestly, they don’t care about your pets. Go there for yourself and see if you think I’m lying, and all the other bad reviews are lying.
- MBMel BallaDec 28, 20255.0The staff are great, my dog Jack loves going there and the care for my dog is really good and they make a accommodation for last minute emergency. We truly appreciate every single person that works.
- KIKing IsraelDec 25, 20255.0Husky has some shedding issues seems to be better
- CMCynthia McfaddenDec 10, 20255.0Banfield have the best staff they were so kind to me and my cat Bandits I trust my baby boy with them anytime and the prices are unbeatable
- DLDaniel LeeOct 21, 20254.0My wife and I are both in medicine. We had a pretty good idea of what was wrong with our dog, but our concerns were dismissed and the staff made assumptions of our situation. I'd make the trip to a different vet if you have the option. Edit: Changed from 1 to 4 stars after we finally received the proper care for our dog. Not a full 5 because we had to go through hoops for it.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not offer emergency care, but you can call during hospital hours for urgent care advice and potential referrals.
Can I access veterinary care online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can get remote pet care advice 24/7 via Vet Chat™ through the Banfield app.
What preventive pet health care services are offered at Banfield Pet Hospital?
Services include vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive exams.
What is included in an Optimum Wellness Plan at Banfield?
It includes annual preventive care like exams, vaccines, early screening diagnostics, nutrition consultations, and dental care, but excludes treatment for abnormal conditions.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawal or credit card, or choose to pay in full upon enrollment.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room visits, drop-off appointments with phone updates, and virtual visits for wellness plan clients.
What are Banfield Pet Hospital's hours of operation?
Open Monday to Friday from 7 AM to 6 PM, Saturday 8 AM to 5 PM, and Sunday 8 AM to 16 PM. Closed on major holidays like Christmas and New Year's Day.
Which pet store near Banfield Pet Hospital offers grooming and training services?
PetSmart, located nearby, offers grooming, pet training, and other pet services that complement Banfield's veterinary care.
Where can I find healthy groceries close to Banfield Pet Hospital in South Philly?
Sprouts Farmers Market is nearby, offering organic groceries that can support your pet's nutritional needs.
What local dining options are available near Banfield Pet Hospital?
You can visit Rocco’s Italian Sausage and Philly Cheese Steaks or Chili’s Grill & Bar near Banfield for a meal before or after your pet's visit.