Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Monroeville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
315 reviews
5 stars
200
4 stars
33
3 stars
17
2 stars
11
1 star
54
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, compassionate, and attentive to their pets' needs.
Service Issues
Several reviews highlighted issues with scheduling, communication, and perceived upselling of services, leading to frustration among customers.
Emergency Care
There were mixed experiences regarding emergency care, with some customers expressing gratitude for being seen quickly, while others reported being turned away or experiencing delays.
Wellness Plan Concerns
Numerous customers expressed dissatisfaction with the wellness plan, citing difficulties in cancellation and unexpected costs.
Overall Satisfaction
While many customers had positive experiences, a significant number reported serious concerns about care quality and service reliability.
- RWRobert WheelerNov 24, 20255.0I took my dog there this morning because my sister has been taking him in there for years. Tucker is a german shepherd husky. Not the easiest breed to work with. I picked him up and he was so happy and excited. I see why she brought him here. Needless to say the staff took amazing care of my boy.
- LCLisa CapletteOct 5, 20255.0Staff is very friendly and welcoming as well as knowledgeable. A very pleasant first time visit for our puppy🙂
- JTJasmine TeaSep 27, 20255.0I was pet sitting and had a concern for the cat I was with. Though we had never been here, they allowed me to come in within moments. Within an hour, I picked up the cat. All was well. From the first phone call, to check in, the veterinarian technician, and the veterinarian- all were very kind and compassionate. I highly recommend Banfield in Monroeville.
- TMTherese MitrikSep 15, 20255.0The staff is wonderful ‘& caring!!! They absolutely put your pet first in their care of your gut baby❣️❣️❣️
- JRJessica RichardsonSep 15, 20251.0Honestly the most dishonest place and worst bets I’ve ever been to. Tricked me into their insurance, when I tried to use it, it didn’t cover anything and then they charged my account, and claimed I had defaulted on the policy. Ultimately I found a lovely vet whose prices are cheaper without the “insurance”!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Monroeville?
Banfield Pet Hospital in Monroeville is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. They are closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours, they offer urgent care advice and can provide referrals to emergency hospitals or specialty providers. Outside of hospital hours, you should contact your local emergency hospital.
What types of preventive care services are available at Banfield Pet Hospital?
Banfield offers a variety of preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy at all life stages.
What is included in an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care such as head-to-tail exams, vaccines, early diagnostic screenings, nutrition consultations, and dental care. These plans are not insurance but offer discounts on treatments and automatically renew each year unless paid in full at enrollment.
How can I schedule an appointment with Banfield Pet Hospital?
Appointments can be scheduled online through Banfield's website or mobile app. They offer in-room appointments, drop-off appointments, and virtual visits for clients with Optimum Wellness Plans.
Does Banfield Pet Hospital have facilities accessible for people with disabilities?
Yes, Banfield Pet Hospital has wheelchair-accessible restrooms and is welcoming to all customers, including those who identify as LGBTQ.
What nearby dining options are available around Banfield Pet Hospital in Monroeville?
Near Banfield Pet Hospital, you can find several restaurants including Noodles & Company, Moe's Southwest Grill, Wingstop, Chuck E. Cheese, and Pizza Marsala. These spots offer convenient dining options before or after your visit.
Are there any pet-related stores near Banfield Pet Hospital?
Yes, nearby pet-related stores include another Banfield Pet Hospital, a Wild Birds Unlimited pet store, and various pet services. These places could be useful for pet supplies or additional care.
What other retail stores are located near Banfield Pet Hospital?
Nearby retail options include Levin Mattress, Verizon mobile phone store, Brew Burgh USA liquor store, Casual Male XL clothing store, Phantom Fireworks gift shop, and Your CBD Store for alternative medicine and organic products.
How can the nearby Verizon and Cricket Wireless stores assist customers visiting Banfield Pet Hospital?
The nearby Verizon and Cricket Wireless stores provide convenient options for mobile phone needs or telecommunications services, which may help customers stay connected while managing pet health appointments at Banfield Pet Hospital.