Petco

4.3
487 reviews

About

Pet StorePet supply store
Visit your Media Pet Store located at 1087 West Baltimore Pike, Suite A for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1087 W Baltimore Pike, Media, PA
19063, United States

Hours

Reviews

4.3
474 reviews
5 stars
320
4 stars
78
3 stars
23
2 stars
12
1 star
41

What are people saying?

AI-generated from recent customer reviews

Staff Interaction

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individual employees who provided exceptional service.

Grooming Services

Feedback on grooming services was mixed, with some customers expressing satisfaction with the grooming quality, while others reported poor experiences and unprofessional behavior.

Customer Service Issues

Several reviews highlighted issues with customer service, including rude staff interactions and problems with appointment scheduling, particularly in the grooming department.

Store Cleanliness

The store was generally noted as clean and well-organized, although there were isolated complaints about unsanitary conditions.

Pricing Concerns

Customers expressed concerns about high prices for products and services, with some feeling that the value did not match the cost.
  • JC
    Jean Carl
    1 day ago
    1.0
    I went into the store on sat at 2 pm to take advantage of a special on cat food. The promo showed cat dry food. When I got to store I was told it was only for wet food although the promo showed the dry food. I bought some dry food but couldn’t get the discount. Kind of bait and switch
  • LR
    Leanne Robert
    Nov 12, 2025
    5.0
    Great selection and prices!
  • NS
    Nina Santori
    Nov 6, 2025
    1.0
    I had a great experience in the store right up until I went to check out. It was a 400 pound gentleman with very unruly unkept facial hair leaning all over the counter playing with his phone when I drop my dog food and my items he looks so agitated like I had interrupted something. He then began to ring me out and then after I paid and got my receipt, we are awkwardly stared at each other. He never offered me a bag. I think he was assuming I was gonna carry all 16 items out just in my hands or juggle them like a circus clown. Then he went on to say to me I never asked for a bag when I Became impatient and said, do you have bags here or Do I have to buy one? This is a guy that does not belong in the front of the store or in any store I really believe he should get a check every month to just stay away from general population. I will not come back that is Petco.
  • LA
    Lorimar Astacio
    Oct 23, 2025
    1.0
    I will never go there again and I recommend the same for anyone thinking of taking a pet there for grooming. So upset!! I took a dog and pick up a rat. I told the lady I wanted to keep my dogs hair long and she did what she wanted.
  • SK
    Suzette Keidel
    Oct 22, 2025
    5.0
    Her name is Caitlyn. She was on checkout that day we stopped in Media Petco to pick up 2 things. My adult son with autism was with me. She looked at him in his eyes and she interacted with him. She spoke directly to him and waited for his response. She was very nice and she asked him his name, she was patient and friendly. She told him her name before saying thank yous and goodbyes Not a lot of people do that for my son. She treated him like anybody wants to be treated. She treated him like a human being, and with respect. She could have ignored him like most or assume that he doesn't understand anything and speak to me for him, like some. I don't think she knows how much her act of kindess and compassion meant to me. Thank you Caitlyn!!

Frequently Asked Questions About Petco

Does the Petco Media location have a vet hospital?

Yes, Petco Media has a full-service vet hospital.

Does Petco Media offer vaccinations?

Yes, Petco Media provides vaccinations.