Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Mechanicsburg provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
344 reviews
5 stars
192
4 stars
46
3 stars
22
2 stars
16
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service, with many customers reporting unhelpful and rude interactions, particularly with reception staff.
Compassionate Care
While some customers praised the veterinary staff for their compassion and care, others felt that the overall level of empathy and concern for pets' well-being has diminished.
Communication Issues
Numerous reviews highlighted poor communication regarding appointments, treatment plans, and follow-up care, leading to frustration among pet owners.
Upselling Concerns
Several customers expressed dissatisfaction with perceived upselling practices, feeling pressured to purchase unnecessary services or products.
Inconsistent Quality
The quality of care appears inconsistent, with some customers reporting positive experiences while others faced serious issues, including misdiagnoses and lack of timely care.
- PQPatricia QuinnOct 18, 20254.0They would be a great vet if they didn't try to upsale you. Estimated $200 visit was almost $400.
- CSC SSep 21, 20252.0I am writing to share a very disappointing experience I had when I called my local Banfield hospital regarding my dog, Maizie. She has Addison’s syndrome, and I was extremely worried about a sudden issue with her eye that I did not know could be neurological, infection-related, or something more serious. When I called, I spoke with Ellie. Right from the start she was condescending in her tone. After I explained what was going on, she responded with, “What do you want me to do for you?” I told her that I wasn’t sure — that was why I was calling for professional guidance. She then said, “I’m just a receptionist.” I expressed that the conversation felt very strange and unhelpful, as I was calling a veterinary office in distress about my pet. Ellie told me I could send a photo and that “when they have time” someone could look at it, but also stated that Maizie could not be seen that day regardless. At no point did she express concern, compassion, or urgency about my dog’s condition. This was an awful experience. When I asked her name, she gave it to me in an almost cheerful, condescending way, as though she was unconcerned about my frustration. I have never been treated like that when seeking care for my dog, especially in a moment of real worry. Thankfully, I remembered that I had access to Banfield PetChat through my plan. I reached out there, and the veterinary team was absolutely wonderful — compassionate, informative, and supportive. I truly believe no pet owner should be made to feel dismissed or uncared for when seeking urgent help. I hope this feedback is taken seriously so that others don’t have the same experience.
- CJchris jacksonSep 18, 20255.0Banfield Hospital was very courteous and patient with Myself and my cat. They answered my questions and even informed me of information that I did not know.
- CKCarla KlingerSep 17, 20251.0Can’t put anything lower than one star. From receptionist, to techs, to doctors…. Don’t trust any fur baby in their care. You are a number and fee to them. No love, no compassion, no tolerance, no empathy! Just a cha Ching… give me lots of money and then “next”
- CKColin KellySep 17, 20252.0It was significantly better when we started to go about 7 years ago. Service has decreased and you are lucky if you even talk to the vet. We used to have a conversation with the vet at the beginning while they did physical assessment, now everything is done in a back room out of sight. They also push drop off appointments but do not share much information on how everything went. If it weren’t for the wellness plans, we likely would have switched vets by now.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Mechanicsburg offer?
Banfield Pet Hospital provides preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter surgeries, end of life care, microchipping, and DNA testing for pets.
Does Banfield Pet Hospital handle emergency care situations?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer you to emergency hospitals or specialists if needed. For emergencies outside hours, please contact your local emergency hospital.
What are the hospital hours for Banfield Pet Hospital in Mechanicsburg?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sunday from 9:00 AM to 5:30 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through Banfield's website or app. Appointment types include in-room visits, drop-offs, and virtual visits for Optimum Wellness Plan members.
What is the Optimum Wellness Plan offered at Banfield?
It's a preventive care plan that includes annual exams, vaccines, early diagnostics, dental care, and nutritional consultations, renewing automatically every 12 months.
Can I get veterinary advice online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can use Vet Chat™ on the Banfield app for 24/7 remote pet care advice and triage support from veterinarians.
Is Banfield Pet Hospital located near any pet stores in Mechanicsburg?
Yes, Banfield Pet Hospital is near PetSmart, a pet groomer and store, making it convenient to shop for pet supplies before or after veterinary visits.
Are there any dining options close to Banfield Pet Hospital in Mechanicsburg?
Yes, nearby dining options include Metro Diner, Your Place Restaurant & Pub, Dave's Hot Chicken, and Cold Stone Creamery where you can enjoy a meal or treat after your visit.
What fitness or recreational facilities are near Banfield Pet Hospital?
Crunch Fitness, offering gym and boxing classes, is nearby, allowing pet owners to combine pet care visits with their fitness routines.
Does Banfield Pet Hospital require appointments for visits?
Yes, appointments are required which can be booked online or through the Banfield app to ensure timely and quality care for your pet.