Business Details
About
Pet Boarding ServicePet GroomerPet ServicesPet Day CareKennel
Gochenauer Pet Resort has been providing veterinarian-recommended pet boarding, daycare, and grooming for families throughout Lancaster, PA since 1971. Our multi-generational, family-owned and operated resort has proudly been chosen for over 50 people’s choice awards recognizing our outstanding services, advanced level of care, and attentive caregivers.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
238 reviews
5 stars
176
4 stars
32
3 stars
10
2 stars
7
1 star
13
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, attentiveness, and ability to care for pets, often noting that their pets returned happy and healthy.
Pricing Concerns
Several reviews mentioned that the services were perceived as expensive, with some customers feeling that additional charges for activities were excessive.
Kennel Cough Issues
A significant number of reviews reported incidents of kennel cough among pets after boarding, raising concerns about the facility's sanitation and communication regarding outbreaks.
Mixed Grooming Experiences
While many customers were satisfied with grooming services, some reported issues with the quality and communication regarding their pets' grooming appointments.
Facility Cleanliness
The facility was generally described as clean and professional, although some customers expressed concerns about the conditions during their pets' stays.
- WHWanda HackmanDec 3, 20255.0Kaden loves going there. When we turn into the parking lot, he gets all excited and can't wait to get in the door.
- KSKaren SheafferNov 20, 20255.0You boarded a cat I adopted last Friday. I knew the cat before he was boarded and he looked wonderful last week and I could tell his care was excellent. Many thanks to the staff.
- JAJaimie AmesSep 15, 20252.0Very expensive. Money is their priority. When I arrived they didn’t let me say goodbye to my dog. They just whisked her away. Staff was not very personable. They wouldn’t let me tour the facility, and when I picked up, they took a very long time to retrieve her. They charge for everything. I’ve been to nicer facilities with friendlier staff for less. Won’t be back. My dog did come home unharmed and pretty happy. They did follow her feeding instructions well.
- CDC DestSep 3, 20253.0Not a bad place- but they def prioritize revenue. Paid 300$ for them to tell me no public restrooms after driving 3 hrs back from vacation lol!
- JRJill RoyerAug 21, 20255.0My dog first time being away from us. When we went to pick her up they told us how she did plus they had a report card. We will definitely take her back. Friendly staff too.
Frequently Asked Questions About Gochenauer Pet Resort
What vaccinations does my dog need?
To keep our resort a safe and healthy place for dogs, we require vaccinations for Rabies, Distemper, and Bordetella.
Are reservations required?
In order to keep our facility one of the safest in the area, we depend on having the right level of staffing for the number of dogs every day. For this reason, we do require reservations for all of our services.
Can I tour the facility?
You’re more than welcome to tour our resort, but for the comfort, safety and wellness of our guests, we reserve the right to alter our tour route. Please call us to schedule your tour.
My pet takes medication. Can you administer medication to pets?
Yes, we’re able to administer many oral and topical medications for a small fee. Medications are administered between 7am – 6pm. Please complete our medical instruction form for any medications your pet may need while in our care.
Can I bring my pet’s toys?
You’re more than welcome to bring your pet’s toys. Please bring no more than two toys per pet.
What about bedding?
All of our accommodations are outfitted with comfy beds and soft, clean bedding that we wash on-site. For sanitary purposes, we don’t accept bedding from home.
What vaccinations are required for cats?
To keep our feline friends safe and healthy, we require proof of vaccination for Rabies and Feline Distemper.
Do you offer activities for cats?
Yes! In fact, many cats benefit from activity just as much as dogs when they’re away from home. We’ll be happy to play with your cat one-on-one and give them special treats. Call us to learn more.
Should I bring my cat’s own food?
To keep your pet on the diet they’re accustomed to, we ask you please bring their usual food bagged and labeled per serving. You can also send along any canned food that your cat eats. We can also feed our in-house Iams dry cat food at no additional charge.
What vaccinations are required for daycare?
To keep our daycare guests safe and healthy, we require all dogs be up to date on vaccinations for rabies, distemper, and Bordetella.
Do you require reservations for daycare?
Your dog’s safety is our top priority, and we depend on reservations to provide the ideal amount of staffing each day. Therefore, we do require reservations so we can plan accordingly.
When can I drop off and pick up my pet?
You can drop off or pick any time during our daycare hours. We’re open for daycare Monday through Friday from 7am-6pm.
Can I add more activities to my dog’s day?
Yes, we are happy to put together a custom play package for your pet. Just give us a call and we’ll set up your pet’s perfect day.
What will my dog be doing at daycare?
The short answer is—whatever makes them happy! We provide a safe place, fun toys, and room to roam, and the dogs choose what to do next. Whether it’s romp across the yard, rest in the shade or nap in the sun, daycare at Gochenauer Pet Resort is where dogs rule—with watchful supervision, of course.
What vaccinations are required for grooming/bathing?
To keep our guests safe and healthy, we require all dogs be up to date on vaccinations for Rabies, Distemper, and Bordetella.
Do you require an appointment?
We do require appointments for all grooming and bathing services. Our groomers are typically booked out at least 4 weeks, so we recommend booking ahead.
Can you give my dog a specific haircut or style?
Our stylists are experienced in providing many kinds of haircuts from breed-specific classics to custom styles.
What kinds of products do you use?
We only use high quality shampoos and conditioners designed for use with pets. We offer a line of specialty formulas including deep conditioning, hypoallergenic, coat whitening, and many others.
Can you groom my puppy?
Yes, we’d love to introduce your puppy to grooming. We believe it’s important to bring your dog for their first grooming appointment early in life so they can get accustomed to the sights, sounds, and handling of the salon.
Can my dog get a bath while they’re visiting for lodging or daycare?
Absolutely, we’d love to send your furry friend home sparkling and fresh. Just let us know ahead of time so we can book their appointment at the salon.
What vaccinations does my dog need to stay at Gochenauer Pet Resort?
Dogs must be vaccinated against Rabies, Distemper, and Bordetella to stay at our resort.
Are reservations required for boarding and daycare services?
Yes, reservations are required to ensure proper staffing and safety for all pets in our care.
Can I tour Gochenauer Pet Resort before booking?
Yes, tours are available by appointment, with the route adjusted for our guests' comfort and safety.
Does Gochenauer Pet Resort administer medications to pets?
Yes, we can administer many oral and topical medications for a small fee during 7am to 6pm hours.
What are the operating hours of Gochenauer Pet Resort?
We are open Monday through Friday from 8am to 6pm, Saturdays 8am to 12pm, and Sundays 4pm to 6pm.
Can I bring my pet's toys and bedding?
You may bring up to two toys per pet, but for hygiene reasons we provide bedding and do not accept bedding from home.
What grooming services do you offer and do I need an appointment?
We offer dog grooming and bathing with custom haircuts and specialized shampoos; appointments are required and typically booked 4 weeks in advance.
Can my cat receive boarding and activity services?
Yes, we offer cat boarding and activities including one-on-one play sessions and special treats.
How can nearby places like Gochenaur Kennels and Zest Cooking School enhance my visit?
Gochenaur Kennels offers additional pet services nearby, and Zest Cooking School provides a fun culinary activity you might enjoy before or after your visit.
Which nearby medical and wellness centers are close to Gochenauer Pet Resort?
Nearby are Doro Health (chiropractor), CPRS Physical Therapy, and Low Vision Optometry for your or your pet's health needs.
Are there nearby dining options close to Gochenauer Pet Resort?
Yes, DiMaria's Pizza & Italian Kitchen and Brighton Village Shoppes offer great places to eat near the resort.