Petco

4.1
626 reviews

About

Pet StorePet supply store
Visit your Lancaster Pet Store located at 2350 Lincoln Highway East for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2350 Lincoln Hwy E, Lancaster, PA
17602-1190, United States

Hours

Reviews

4.1
621 reviews
5 stars
338
4 stars
143
3 stars
48
2 stars
24
1 star
68

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff were mixed; while some praised the friendly and helpful nature of employees, others reported rude or unprofessional behavior, particularly from management.

Grooming Services

Grooming services received significant criticism, with multiple customers expressing dissatisfaction regarding the quality of grooming and care for their pets.

Store Cleanliness

The store was generally noted as clean and well-stocked, although some customers mentioned areas needing improvement.

Product Availability

Customers appreciated the variety of pet supplies available, but some noted that the selection was not as extensive as competitors.

Pricing Concerns

Several reviews highlighted concerns about high prices compared to other retailers, although some customers found good deals on specific items.
  • AV
    Alex Vega
    Nov 2, 2025
    5.0
    Always friendly staff and clean environment
  • KE
    KEVIN E
    Oct 12, 2025
    5.0
    Great store, great sales associates. I enjoy coming here.
  • RT
    Raymond tranquil
    Oct 8, 2025
    1.0
    I usually don’t have any issues here the staff is always friendly. But today, the lady working seemed bothered by me having my dog with me in the store. Kind of odd, considering it’s a pet store. Every other place I’ve been to loves seeing the fur babies. The way she said, “I’m gonna need you to pick up your dog,” came off a little snappy. I didn’t mind doing it it’s not like my dog was causing any problems. Just felt unnecessary, especially since it’s a small Chihuahua and I literally checking out. Whatever . The pet store down the street I’m sure will be fine with us going there instead.
  • KB
    Kevin Broch
    Sep 28, 2025
    3.0
    Store and staff were nice, price match the store with their own online price it’s way cheaper. The fish need better care, very thin starved fish.
  • DP
    danay perez
    Sep 23, 2025
    1.0
    Grooming a disaster The Grooming service was a disaster, I paid $71, they didn't touch her ears, they didn't cut her nail (and I paid for it), very bad service they didn't know How to do Grooming, never comeback again, NEVER!!! For reference I live in Lancaster PA and went to the Lincoln highway Petco store 😡

Frequently Asked Questions About Petco

Does the Petco Lancaster location have a vet hospital?

Yes, Petco Lancaster has a full-service vet hospital.

Does Petco Lancaster offer vaccinations?

Yes, Petco Lancaster provides vaccinations.