Petco

4.1
634 reviews

About

Pet StorePet supply storePetco
Visit your Lancaster Pet Store located at 2350 Lincoln Highway East for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
2350 Lincoln Hwy E, Lancaster, PA
17602-1190, United States

Hours

Reviews

4.1
629 reviews
5 stars
341
4 stars
146
3 stars
48
2 stars
24
1 star
70

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

While many customers praised the staff for being friendly and helpful, there were several reports of rude or unprofessional behavior from specific employees, particularly in the grooming department.

Grooming Services

Grooming services received mixed reviews, with some customers expressing satisfaction while others reported poor experiences, including incomplete grooming and unprofessional handling of pets.

Cleanliness and Environment

The store was generally described as clean and well-stocked, although some customers noted issues with the condition of certain animals and the overall tidiness of the store.

Pricing Concerns

Several customers mentioned that prices were higher compared to competitors, leading to dissatisfaction regarding value for money.
  • SE
    Suz Espinoza
    Jan 4, 2026
    1.0
    The reptile enclosures didn’t have the right size hides for the poor animals in there. The humidity for the ball pythons were at “desert” or 20% tho they need 60-80% humidity. I can’t speak for the other reptiles as I don’t know their proper care. I do feel that a pet store should know proper care for the animals they sell. When I told the rep the humidity needed to be higher in the snake’s enclosure their response was “we got them as babies and hope they sell soon”. Sadly I couldn’t take the babies as I can’t provide proper care myself as I only have enough space for the 2 I already own
  • CS
    Christopher Shea
    Jan 2, 2026
    5.0
    I have just begun using you. You have me hooked. The grooming was excellent and professional and I can also come and ask you questions about products that are good for my dog. I only want the best for him.
  • FR
    Francheska Boria Ramos
    Dec 31, 2025
    1.0
    DO NOT get your dog groomed here. The good groomers quit and they have terrible attitudes. It seems like they hate their jobs here. Every time I came something different would be an issue with them. It’s so frustrating, Please don’t put your babies in their hands! Anywhere else but here. I canceled my Vital Care Premier and will never ever come back after my experience here in the last 3 grooming. They always have an issue!! And the manager today was incredibly rude. I will never ever come back here. I called corporate and filled a complaint against this grooming shop. Hopefully something is done! Although I doubt it.
  • DL
    Daniel Lembo
    Dec 25, 2025
    5.0
    Pleasant and helpful staff
  • AS
    Alyssa Elaine Stoltzfus
    Dec 20, 2025
    4.0
    Employees are always kind and don't look like they absolutely hate being there and that can make a huge difference thank you

Frequently Asked Questions About Petco

Does the Petco Lancaster location have a vet hospital?

Yes, Petco Lancaster has a full-service vet hospital.

Does Petco Lancaster offer vaccinations?

Yes, Petco Lancaster provides vaccinations.