Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Lancaster provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
319 reviews
5 stars
224
4 stars
39
3 stars
12
2 stars
9
1 star
35
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the staff for their professionalism, compassion, and thoroughness in caring for their pets.
Customer Service
The staff is frequently described as friendly, helpful, and accommodating, with several reviews highlighting excellent communication.
Concerns Over Negligence
Some customers reported serious issues, including neglect and poor treatment, leading to tragic outcomes for their pets.
Wellness Plans
The wellness plans are generally viewed positively, with many customers appreciating the cost savings and comprehensive coverage.
Appointment Issues
Several reviews mentioned problems with scheduling, including long wait times and cancellations, which frustrated some customers.
- ESelvin serranoNov 6, 20255.0The girls and guys that work in this facility love what they do. They do it with a smile in their face. No complaints whatsoever. Keep up the good work guys, and thank you for what you do
- DGDaliana GonzalezOct 8, 20255.0My pup is happy and healthy. Everyone loves him and they don’t try to sell me extra services or products.
- CSChrisanmar SmithSep 15, 20255.0They are professional and Cabong. Any pet I acquire will be maintained at a Banfield Pet Hospital
- JSJohn c SalernoSep 10, 20254.0Excellent service wonderful communication caring people from my animal I'm very very pleased with them
- EHEileen HauckSep 2, 20251.0Not even a hospital. Took my puppy there in an emergency but was turned away as they are not a hospital despite the name saying Hospital!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Lancaster?
Banfield Pet Hospital in Lancaster is open Monday through Saturday from 7:00 AM to 6:00 PM, and Sunday from 9:30 AM to 4:30 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours, they offer urgent care advice and can provide referrals to emergency hospitals if needed. Outside of hospital hours, please contact your local emergency hospital.
What preventive pet health care services are available at Banfield Pet Hospital?
Banfield offers a variety of preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy at all life stages.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. These plans automatically renew annually unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan?
You can pay for the Optimum Wellness Plan monthly through automatic withdrawals or credit card charges, or choose to pay the full amount upfront when enrolling.
What types of appointments are offered at Banfield Pet Hospital?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and wait for a call when ready, and virtual visits available for Optimum Wellness Plan clients to receive care from home.
Is Banfield Pet Hospital located near any pet-related stores for convenience?
Yes, Banfield Pet Hospital is near PetSmart, which offers pet supplies, grooming, and other pet services, making it convenient to shop for pet needs before or after your visit.
Are there food options near Banfield Pet Hospital if I want to grab a meal while visiting?
Yes, close by are restaurants such as Old Country Buffet and Plaza Azteca Mexican Restaurant where you can enjoy American or Latin American cuisine during your visit.
Where can I find other pet care services near Banfield Pet Hospital?
Nearby you can find Moritzen Family Pet Sitting for pet sitting services, which can be helpful if you need care for your pet outside of hospital visits.
How can nearby retail stores be useful when visiting Banfield Pet Hospital?
Nearby stores like OfficeMax for office supplies, Best Buy for electronics, and Burlington for clothing offer opportunities to take care of errands conveniently while attending to your pet's health needs at Banfield.