Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Greensburg provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
301 reviews
5 stars
190
4 stars
45
3 stars
18
2 stars
9
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praise the staff for being friendly and caring, others report rude interactions and poor communication.
Care Plans
Many customers express dissatisfaction with the wellness plans, citing high costs and inadequate coverage, leading to feelings of being upsold.
Quality of Care
While some reviews highlight excellent care and compassion from the staff, others report serious concerns about misdiagnoses and inadequate treatment.
Appointment Scheduling
Customers frequently mention issues with appointment scheduling, including long wait times and difficulty in getting timely appointments.
Pricing Concerns
Numerous reviews indicate that customers find the pricing to be high and often feel misled about costs associated with services.
- MGMorgan GrimmNov 3, 20251.0They were great at first and came off friendly but that changed quickly. I took my dog in for a wellness/sick visit. He had a mass on his ear that kept getting bigger and I wanted to get it removed before it caused any problems. They gave me the run around in office about getting a price for the surgery. They kept pushing a care plan which I could have been interested in if they would have given me a price for the cost with it and without it. It took over two weeks to get a quote over the phone. When they finally gave me the quote I scheduled the surgery because the mass was still getting bigger. They were not able to get him in for over a month. The mass ended up breaking open and bleeding everywhere. I know they are not an emergency vet but they were extremely unhelpful. I tried calling to get his surgery moved up but they refused to look at any other doctors schedules than the one we originally saw. Which meant there were no openings and we had over 2 more weeks to wait until surgery. They wanted me to bring him in even though they said they could not do anything other than look at it. We ended up going to Pittsburgh Animal Wellness and Surgery in Greensburg. They were wonderful and I would highly recommend them over Banfield. They were lovely to speak to, got us in the same day even though they are also not an emergency vet. They ended up operating the same day and the cost was half the price of Banfield. Check out PAWS and steer clear of Banfield if you want what is best for your pet.
- FLFawn LindholmAug 21, 20252.0Techs are nice pushy for the care plan, the vets are pushy and kinda rude , and the care plan is a scam and really doesn’t cover anything. I took my puppy in and got a care plan because we were told over and over and over it was the best and it was only 1/2 described to us just to find out that most of the stuff they wanted to do to my puppy wasn’t even covered and almost everything is still gonna come out of our pocket. Then the vet wanted to do a skin sample, $80out of our pocket and she was pushing for it for about 20 min just for to also say that 9/10 she can’t see the mite she just wants to do it and then treat him. Then when we said no she had an attitude about it and made it out to be we were dumb.
- BHBigDog HJun 13, 20255.0Staff helped me get the cards I needed to get our fur person the medicine prescribed by our vet. Thank you!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Greensburg?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. The hospital is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
Banfield Pet Hospital does not provide emergency care, but you can call during hospital hours for urgent care advice. They may refer you to an emergency hospital or specialty provider as needed.
What types of preventive care services does Banfield Pet Hospital offer?
They offer preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care, including exams, vaccines, diagnostics, nutrition consultations, and dental care. It is a wellness plan, not insurance, and includes discounts for treatment of abnormal conditions.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment through their website or app using the provided scheduling links. Appointments are required and available as in-room, drop-off, or virtual visits for clients with an Optimum Wellness Plan.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice 24/7 through Vet Chat™ available on the Banfield app.
Is Banfield Pet Hospital welcoming to all pet owners?
Yes, Banfield Pet Hospital welcomes all individuals and is inclusive of the LGBTQ community.
What nearby pet-related services can I visit in Greensburg after my appointment?
You can visit PetSmart for pet supplies and services or Heart + Paw for pet grooming, both located near Banfield Pet Hospital, making it convenient to take care of your pet's needs before or after your visit.
Are there dining options near Banfield Pet Hospital for pet owners waiting during appointments?
Yes, nearby restaurants such as Texas Roadhouse and TGI Fridays offer dining options where pet owners can relax or enjoy a meal while waiting for their pets.
Can visitors easily access Banfield Pet Hospital using public transportation or find amenities nearby?
While specific transit information is not provided, customers can find convenience stores like GetGo and supermarkets such as Giant Eagle nearby, making errands convenient alongside vet visits.