Banfield Pet Hospital

Reviews

• NM

  nathaniel medved

  Mar 25, 2026
  1.0
  Your a vet a dog shouldn't need experiments i paid you once my dog was not fixed I bring her back you want more money I already pay a monthly plan that covers nothing you say one thing and contradict yourself why should I pay you again when you did nothing that fixed the dog the first time if you dont fix the dog this time do you need more money to do nothing, I hope someone takes advantage of you over loving something
• DW

  Danny Westfall

  Mar 12, 2026
  2.0
  I've lost my confidence in this company. I started my Banfield journey in Washington state, and what I thought was a one off difficulty with documentation and paperwork would lead to a regular annoyance. Vaccines from my prior vet were sent, but "tucked away" in a particular location on their system. For almost a year, telling me my cat's vaccines were needed would be the first thing any employee would talk to me about, despite them being gathered on my first venture. Follow this up with, I go in for a comprehensive exam, and regularly for 2 months I am emailed and called to have him come in for his comprehensive exam. And each time, vaccine paperwork? It was disheartening to explain, again and again. I was already thinking of leaving when I went to use my next benefit. Now, during the comp exam we got numbers that indicated my cat had kidney disease. Food eliminated its presence. But I used a "feature" from the dental procedure (the blood test). When I scheduled the dental I told the person on the phone what had happened. They refuted my claim, and told me everything was covered under the plan. I asked again, and had them check, while also checking to make sure there were absolutely zero concerns about my baby boy coming in for teeth cleaning. Oh, and, of course, we talked about vaccines... The person told me absolutely covered. Come in for the dental, many weeks later, each month being charged for the plan. Within moments of getting to the counter - can you guess what was asked about before I even got to the dental process? Yep. Vaccines. Fml. Then it was blood work is going to cost me. Yeah, I had known that, but told it was part of my plan... nope. Not anymore, they found it within moments as well. Then, while I'm more anxious, and having to figure out if I want to spend an unexpected $200 before I can even talk about it or say yes, they say - oh, and your cat has a heart murmur that was reported so I would definitely do this additional blood work to make sure everything's okay, it can be dangerous otherwise. Right, so now in a situation of - you all can't even figure out which notes are right at different occasions, no one thought to copy over these well hidden vaccine records to a more obvious space, but you are also now trying to upsell me with fear. I asked to talk to someone about the charge. They refused to do anything for me, which is probably for the best. Had they offered me free bloodwork then or even a 50/50 deal I may have gone forward with it. But as I started to calm down I realized I should not entrust my cat to a company that can't even consistently voice or support the same thing with paperwork. As I asked them, "Why should I trust you with my cat under anesthesia if you can't even keep your documentation straight?" The only reason they get a two star rating is because the doctor called me up later. She was sincere, tried to get me the bloodwork comp'd, and earn my trust back. At this point I just want my plan refunded back to the point when I had my last comprehensive in November since I kept it going only not to be able to use it, due to Banfield's inability to provide good service. I'll be copying this onto the two other Banfield's I've used to be fair to each. Anyhow. I'm sure there's good people operating these, and people you may trust. It's been a bad experience for me, with far more details and nuance than appropriate for the review.
• DM

  DARREN MCFARLANE

  Mar 3, 2026
  1.0
  Just another place preying on people that want their pets to be healthy. Always trying to sell you things after you’re already on a plan. The plan you keep paying for also after your pet passes away. I would definitely look into a private veterinarian instead of a profit seeking business.
• PL

  Pennsylvania Lover

  Feb 2, 2026
  1.0
  I’m writing this to warn other pet owners about the negligence I experienced at this Banfield location. My cat, a long-time patient on their Optimum Wellness Plan, was recently put down due to aggressive congenital heart disease and heart failure—conditions that were missed despite a final "all-day observation" visit. He was brought in with the following symptoms: elevated breathing rate for ~24 hours, tapeworm infection, and runny eyes possibly pointing to an upper respiratory infection. The level of clinical oversight was staggering: • Failure to Record Basic Vitals: Despite having my cat for an "all-day observation," the staff failed to record his heart beats per minute (BPM) and his breaths per minute (RR). They noted a heart rate was present but ignored the actual count, which was dangerously low. When I took him to an emergency vet hours later, they saw immediately that he was in shock. • Medical Misinformation: When I questioned why his rapid breathing wasn't flagged, the staff defensively claimed that over 100 breaths per minute is "normal" for a stressed cat at the vet. This is dangerously false. A normal rate is 10–36; anything over 50 is critical, and 100 is a sign of active respiratory failure. There is no medical literature that supports 100 RR as "normal stress." • Contradictory Diagnosis: The vet admitted over the phone that she heard fluid in his lungs and recorded it as "wheezing," which she acknowledged indicated a lower lung issue. She did not tell me at pick up that she heard fluid in his lungs. On the official report, she diagnosed it as a "possible URI" (Upper Respiratory Infection). Labeling a life-threatening lower-respiratory event as a minor upper-respiratory sniffle is negligent and cost us precious time. • Lack of Accountability: The clinic’s own reports list 10–36 RR as the normal range for breathing, yet they ignored my cat’s distress and offered no apology for the oversight. I was never told he needed an emergency vet or an ultrasound, which left my cat gasping for air for an additional 5 hours until I couldn’t stand seeing him suffer any longer and called VEG (veterinary emergency group), who informed me over the phone that 100 breaths a minute means the animal is dying. They were right. I trusted Banfield for years, but this location failed to perform even the most basic diagnostic observations when my cat’s life was on the line. I understand they couldn’t prevent aggressive heart failure, but they could have informed me so that I could help end his suffering sooner. No pet owner wants to see their animal suffocating to death. Please take your pets to a facility that understands basic vitals and prioritizes thorough, honest care. Update: they did refund me for the visit when I asked, but I want accountability. I want to hear “we messed up and we’re sorry”. I never received that message despite asking several times and to several staff members for acknowledgment of their negligence.
• LC

  Lauryn Chisholm

  Jan 11, 2026
  1.0
  Veterinarian and vet assistant very snarky had a terrible attitude and talk to me rudely. I will definitely be looking for another place to bring my dog. And we were only there for a rabies shot they tried to tack on all these other things that I didn't bring him there for. I'm not stupid I know when you're trying to manipulate me into things that my dog doesn't really need. Also when I mentioned trying to get my dog off kibble veterinarian rolled her eyes and told me that he's better off on a kibble diet which I do not agree with. He gained 11 lb in 14 months they never took into consideration that he was a puppy when they first saw him and now he's 2. Solid muscles never even checked them over or anything just went on assumptions. At first the veterinarian didn't have the correct information and said it was since November 2025. I said he has not been to the vet since 2024. His previous owner brought him there and now I own him and things will be changing any will live a long time without getting sick so these veterinarians can make money off of my dog I don't freaking think so

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