Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital – Fairless Hills provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.7
183 reviews
5 stars
106
4 stars
16
3 stars
10
2 stars
6
1 star
45
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Numerous customers expressed dissatisfaction with the quality of care provided, citing negligence and lack of proper diagnosis for their pets' conditions.
Customer Service
Many reviews highlighted poor customer service, including long wait times for appointments, unresponsive staff, and inadequate communication regarding pet care.
Staff Competence
While some customers praised individual staff members for their compassion and professionalism, others reported experiences with unqualified or careless staff.
Pricing Issues
Several customers noted that the pricing for services and medications was excessively high, leading to frustration with the value of the wellness plan.
Mixed Experiences
There were mixed reviews regarding the overall experience, with some customers expressing satisfaction with specific visits while others reported severe issues.
- RGRachel Graham4 days ago1.0My reviews are strictly about the wellness plan. The company is awful and makes it virtually impossible to cancel your plans. They will auto renew the plan without letting you know and refuse to cancel or refund money even though the pet did not use the services. They will tell you there is nothing they can do over the phone and send you into the store, where they also can do nothing. Even their phone app has a button for “manage plans and payment” but the button is the only button on the app that doesn’t work. Don’t waste your time or money. It’s nothing but a scam.
- DDDenise Dougherty5 days ago5.0Very kind staff and doctor. Thorough in explaining health issues of my LilCat. Medication seems to be working well.
- JPJon Poon5 days ago5.0Great service here! Nurses and doctors are all so nice and helpful! I have 3 of my dogs that go here and never have a problem. Highly recommend.
- CRCarly RizzoNov 28, 20251.0I highly encourage you not to take your pet here. My dog had a drop off appointment for 7:15am and we were told she would be ready by early afternoon. I called three times to follow up and was given 0 information. I eventually drove over because it was an hour until close (5pm) because I still didn’t receive a call. When I got there, they didn’t explain anything to me and it took an additional 15 minutes for them to bring her out. I’m not sure what I paid for because they didn’t do anything. This was the absolute worst experience I’ve ever had at a vet. Please don’t bring your pet here.
- BFBrianna FakeNov 14, 20251.0I ordered the medicine on chewy for $10 when they tried to mark it up by 1500% making it $150. When I ordered it on chewy and was waiting for their approval they declined it. I called to have the situation fixed and no one at the front desk knew what to do. I reordered the prescription and called the next day for approval and the vet said that the records have no prescription on them and will decline the approval. Meanwhile I have the records for proof and the written prescription in my hand. The dr expressed she was trying to clean up the other doctor’s mess. However in the beginning of the call when I kindly asked for approval she gave me attitude and was clearly unwilling to look into my issue and would not help me. My cat needs this steroid, I should have had it by now. He’s sick and struggling with what seems to be cancer. I had to BEG them to prescribe him something when I had my cat checked out by them. They did not want to give him any medicine and just let him struggle to breathe. I am so upset with them and scared to death that my cat will die because of their unwillingness to help and provide for my cat. I went to the hospital to try another effort for my cat, who were a huge help of course but I had to pay for another xray because 1 Banfield would not send the records over, the records I found myself online were said to not state a full analysis on my cat and they left a lot out of the records. I will never be going back there again it’s really not only a waste of time or energy but it completely drained my energy and upset me.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pets does Banfield Pet Hospital in Fairless Hills care for?
Banfield Pet Hospital in Fairless Hills provides health and wellness care for dogs, cats, and small animal pets.
What preventive care services are offered at Banfield Pet Hospital?
They offer vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to maintain your pet's health.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not offer emergency care. However, they can provide urgent care advice during hospital hours and refer you to emergency hospitals if needed.
What is an Optimum Wellness Plan at Banfield?
It's a preventive care plan including exams, vaccines, diagnostics, nutrition consultations, and dental care, designed to keep your pet healthy annually.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via their website or app, with options like in-room, drop-off, and virtual visits for Optimum Wellness Plan members.
What are the regular business hours for Banfield Pet Hospital in Fairless Hills?
They are open Monday through Friday from 8 AM to 6 PM, Saturday from 9 AM to 5 PM, and Sunday from 10 AM to 17 PM.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required to ensure your pet receives timely and attentive care.
Which pet services located near Banfield Pet Hospital might be useful for pet owners?
Nearby PetSmart offers pet grooming and additional pet services, making it convenient to combine veterinary visits with grooming appointments.
What nearby places can I visit after a vet appointment at Banfield Pet Hospital?
You can visit Barnes & Noble for books and coffee, or enjoy outdoor activities at Washington's Crossing National Park located close by.
Where can I find retail stores and restaurants near Banfield Pet Hospital in Fairless Hills?
There are various retail stores like DICK'S Sporting Goods and Ulta Beauty, as well as restaurants such as Chili's Grill & Bar and Outback Steakhouse nearby for your convenience.