Banfield Pet Hospital

Reviews

• BF

  Brianna Fake

  Nov 14, 2025
  1.0
  I ordered the medicine on chewy for $10 when they tried to mark it up by 1500% making it $150. When I ordered it on chewy and was waiting for their approval they declined it. I called to have the situation fixed and no one at the front desk knew what to do. I reordered the prescription and called the next day for approval and the vet said that the records have no prescription on them and will decline the approval. Meanwhile I have the records for proof and the written prescription in my hand. The dr expressed she was trying to clean up the other doctor’s mess. However in the beginning of the call when I kindly asked for approval she gave me attitude and was clearly unwilling to look into my issue and would not help me. My cat needs this steroid, I should have had it by now. He’s sick and struggling with what seems to be cancer. I had to BEG them to prescribe him something when I had my cat checked out by them. They did not want to give him any medicine and just let him struggle to breathe. I am so upset with them and scared to death that my cat will die because of their unwillingness to help and provide for my cat. I went to the hospital to try another effort for my cat, who were a huge help of course but I had to pay for another xray because 1 Banfield would not send the records over, the records I found myself online were said to not state a full analysis on my cat and they left a lot out of the records. I will never be going back there again it’s really not only a waste of time or energy but it completely drained my energy and upset me.
• HH

  Hailey

  Nov 9, 2025
  1.0
  I am writing this with absolute heartbreak and anger. I took my dog here just last weekend because I knew something was wrong. I trusted the professionals here to help her. Instead, they brushed it off and told us she was fine. No tests. No concern. Nothing. Last night, we rushed her to the animal hospital, and they told us she’s in liver failure — and that we have to put her down. Liver failure. How could that have been missed? How could anyone look at her, dismiss her symptoms, and send her home like nothing was wrong? Because of their carelessness, my dog suffered longer than she should have. We trusted this place with her life, and they failed her completely. I will never forgive this clinic for not taking her condition seriously when we came to them for help. Please don’t make the same mistake we did. If your pet seems off, go somewhere that will actually listen and care. Our animals deserve better than this.
• DP

  destiny pepito

  Nov 9, 2025
  1.0
  I took my dog here on November 2, 2025, with a stool sample after noticing a very dark, almost black bowel movement. I was told not to worry and that I’d have the results in 3–4 days. After 5 days with no update, I called only to find out they never sent the sample out because my dog “seemed fine.” So why tell me I’d have results in 3–4 days? A week later, my dog became very sluggish and not herself. I rushed her to an emergency vet, and after $7,000 in tests and care, I was told she needed to be put down. It’s not about the money it’s about the negligence, dishonesty, and lack of compassion from this facility. My dog was only four years old. I’ve since learned that other family members have had terrible experiences here too. I am devastated that my dog’s suffering could have been prevented. Please don’t trust this place. They will lie, deflect blame, and fail to take proper care of your pets.
• MB

  Marty B

  Oct 27, 2025
  5.0
  I took our little Yorkie blue there. He needed seven teeth removed, the staff was fantastic and Dr. John was great! She took time to explain everything and now blue is eating great, white teeth, acting like normal!
• ML

  Mandy Leary

  Oct 27, 2025
  5.0
  I’ve been a Banfield Pet Hospital member for several years and have visited multiple locations—mostly in Florida and now here in Pennsylvania. Without a doubt, the Fairless Hills location stands out as truly outstanding! The level of professionalism, genuine kindness, and compassion from every staff member is unmatched. My pets consistently receive exceptional care at every visit. This past week, my sweet 18-year-old cat began declining rapidly. The team at Banfield made room in their schedule within the hour to see her. While it’s never easy when our furry family members are struggling, I felt total peace knowing she was in the best possible hands. I want to give a special shout-out to three incredible team members who went above and beyond anything I could have hoped for: 🐾 Dr. Alexandra John 🐾 Nurse Hannah 🐾 Nurse Nicole Your compassion, professionalism, and care mean more than words can express. Bella and I thank you from the bottom of our hearts! 😸💖

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