Banfield Pet Hospital® - Cranberry provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Very friendly and great preventative care options.
AM
Alexis Mathlage
Nov 12, 2025
3.0
Typically have a good experience. Today, my fiancé took our dog in and had to wait 40 minutes past appointment time. That was just to get a room. Banfield, please schedule accordingly, as it seems as though you can’t accommodate.
JW
Jennifer Welton
Oct 14, 2025
2.0
I just cancelled our OWP with them and am searching for a new vet. I took Suki in June to have her anal glands done...I asked for a vet to do it...I was told no only the techs do it. They didn't do a great job. It took weeks for her to stop scooting on the floor which this office told me was normal. Then in mid-sept I took her back in bc she was scooting again. Well...I heard my baby wailing in the back room...my pooch never made sounds like that and she's a super chill little shih tzu. That was 9/13...they hurt her and she ended up with stress colitis. Bouts of uncontrollable diarrhea, bloody stools, bloody farts... She was fine when I brought her there for her anal glands to be expressed, she's not been normal since it's now 10/14. Once again I had asked for a vet and was told NO. Honestly, nearly every time I call for something I'm told no to seeing a vet, so unless your pet is really ill they won't let you use that portion of the OWP. I'm not sure what the purpose of the OWP free vet visits are if you can't see an actual vet at your request. The OWP is a waste of money, I don't recommend. It's also inconsistent. I was told at one point you get discounts on grooming, well that's 50/50...same with a discount in the store. You get quoted one price in store but totally different online for things like flea & tick (FYI go Costco...best prices by a lot even with the OWP). We only did this plan bc I can't get insurance for Suki bc she was a rescue. Banfield Cranberry...I don't trust them, they hurt my baby, they aren't consistent when it comes to pricing. Nice ppl there for sure but lacking competence and the corporate structure keeps you from actually getting to see the vet when you request.
RR
Rosa Riehle
Sep 15, 2025
1.0
Extremely expensive, they just want you to buy their plans
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
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