Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
For convenient petcare in West Linn, OR, look no further than Banfield Pet Hospital. From Hidden Springs to Willamette, we serve a wide variety of West Linn neighborhoods with general veterinary services. Located in the West Linn Central Village, our Hood Street vet clinic offers services that prioritize your pet’s wellness, including microchipping, vaccinations, and drop-off vet appointments.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
210 reviews
5 stars
138
4 stars
31
3 stars
7
2 stars
10
1 star
24
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for being friendly, caring, and attentive to both pets and their owners.
Communication Issues
Many reviews highlighted problems with communication, including difficulty reaching the clinic by phone and delays in receiving follow-up information.
Pricing Concerns
Several customers expressed dissatisfaction with pricing practices, feeling that costs were excessive and that the wellness plan was misleading.
Appointment Availability
Customers reported challenges in securing timely appointments, often being told to seek care at other locations due to high demand.
Mixed Experiences
While many praised specific veterinarians, some reviews indicated a decline in overall service quality and consistency over the years.
- CMCourtney MercerDec 16, 20255.0Very happy with our care here! Our dog, Cash, has had some ongoing issues so we have been in a lot recently and the staff is always very nice and helpful. Especially Dr. Hackney and Olivia! They always speak with a warm friendly tone and answer all of our questions in detail.
- EPElizabeth PirkelNov 21, 20255.0We love Banfield
- JRJohana ReynoldsNov 2, 20255.0The entire team at Banfield of West Linn, OR, are outstanding. They always treat my pets very well and explain in detail what is happening with treatment. I have recommended this location to others. All of the Dr's, techs, and front dest personnel, are amazing! I also have to credit the Nyberg Rivers, OR location, they were able to squeeze us in for a bit of an emergency even though they really didn't have the time. 👏 😻😌😻
- WBWilliam BoschOct 2, 20251.0Office and vets are great but now forced buy meds really sucks. The phone transfers a customer to another place to leave the prescription number but the box is full and tell you NOT to go to Banfield office then drops the call. This goes on for days and we run out of medicine without anywhere to go other than VCA for out pets needs. Really a case of over automation
- ENElizabeth NashSep 24, 20255.0Banfield of west linn is amazing! Our reactive dog Otis can be a handful at the vet and they are always attentive, supportive, and willing to go the extra mile. They never make us feel embarrassed about his reactions and do everything they can do ensure the best possible outcome. Dr. Byers and the entire vet tech team are phenomenal and I can’t recommend them enough!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in West Linn?
Banfield Pet Hospital is open every day from 7:00 AM to 6:00 PM. It is closed on major holidays like November 26-27, December 24-25, December 31, and January 1.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. You can call them during hospital hours for urgent care advice or get referrals to emergency hospitals. Outside hours, please contact your local emergency hospital directly.
What preventive care services are provided by Banfield Pet Hospital?
Banfield Pet Hospital offers preventive care treatments such as vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy throughout its life.
What and how does the Optimum Wellness Plan work at Banfield?
The Optimum Wellness Plans provide annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care. They are not insurance but offer discounts on treatment and automatically renew yearly unless paid in full upfront.
Can I use online veterinary care services with Banfield Pet Hospital?
Yes, Banfield offers Vet Chat™ through their app for Optimum Wellness Plan clients, providing 24/7 remote pet care advice and triage support directly from a veterinarian.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment through their website or the Banfield mobile app available on iOS and Android. They offer in-room, drop-off, and virtual visits for Optimum Wellness Plan clients.
What services does Banfield Pet Hospital in West Linn provide?
The clinic offers services including preventive care, nutrition advice, parasite control, vaccinations, dental, spay/neuter, end-of-life care, microchipping, and DNA testing.
Are there any nearby urgent care options if I need emergency services for my pet?
Nearby Legacy GoHealth Urgent Care and Primary Care provides emergency room services and laboratory testing. For emergencies beyond Banfield's hours, you can seek care there.
What nearby places can I visit around Banfield Pet Hospital in West Linn?
Near Banfield Pet Hospital, you can visit West Linn Central Village for shopping and cinema, enjoy a coffee at Starbucks or Blue Sage Cafe, and pick up flowers or gifts at Wishing Well Flowers & Gifts.
How can nearby transit or landmarks help me find Banfield Pet Hospital in West Linn?
Banfield Pet Hospital is located in the West Linn Central Village area, near places like Sport Clips Haircuts and Legacy GoHealth Urgent Care, making it easy to find by referencing these local landmarks when visiting.