Petco

4.1
746 reviews
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Business Details

3811 Center St NE, Salem, OR
97301-2938, United States
(503) 385-0600
https://stores.petco.com/or/salem/pet-supplies-salem-or-1296.html
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About

Pet StorePet supply store

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Petco
3811 Center St NE, Salem, OR
97301-2938, United States

Hours

Reviews

4.2
740 reviews
5 stars
419
4 stars
156
3 stars
80
2 stars
28
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude interactions and poor service experiences.

Training and Grooming

There are significant concerns regarding the training and grooming services, with multiple reports of trainers not showing up and grooming mishaps leading to injuries.

Product Availability

Customers frequently noted issues with product availability and inventory, with some items being out of stock or difficult to find.

Animal Welfare

Several reviews highlighted serious concerns about the conditions of animals in the store, particularly regarding the care of fish and reptiles.

Store Cleanliness

The cleanliness of the store, especially the bathrooms, received negative feedback, with reports of unsanitary conditions.
  • HR
    Heather Read
    4 days ago
    4.0
    I liked this store a lot. However it's quite expensive. I bought k9 advantage II, a 5.4 Oz bag of Good n Fun tripple flavor twists, and 2 dog toys for $75. The toys were plain squeaky ones some with rope but all the really cool ones were way out of my price range. Great service. They were incredibly nice. Helped me decide what flea meds would be best for me. Calm atmosphere. Layout of the store was great, all similar things together. I would only be able to visit this store if I get another gift card. This was from my health services for having my well visit. If I were rich I would go there all the time tho.
  • ML
    Mavis Leahy
    Nov 17, 2025
    1.0
    As a first time customer In this location, I brought my dog to be groomed. Sadly we ended up leaving, the woman at the front desk was extremely rude and I have to question if she even likes dogs.
  • DJ
    Dan Johnson
    Nov 16, 2025
    1.0
    Never any notification of needing medical paperwork to groome my dog. They say they notified me by text. I showed them they didn't and the only thing they could say was they were sorry. I'll never take either of my dogs there again. They Run an extremely poor business there.
  • PS
    P S
    Nov 14, 2025
    1.0
    I had a great experience until Charlotte lied to me at the register. Now I'm stuck in a subscription rewards program that she told me was "even easier to cancel" Do not trust the people who work here.
  • MA
    Michael Adolf
    Nov 3, 2025
    5.0
    The closed early due to staffing shortage. But the lady watching the door saw me, saw that I was frustrated, and let me get my dog food. I was very thankful. Honestly, I always get good treatment at this location.
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Frequently Asked Questions About Petco

Where is Petco located in Salem?

Petco is located at 3811 Center St NE, Salem, OR 97301-2938.

What are the operating hours of Petco in Salem?

Petco is open from 9 AM to 9 PM Monday through Saturday, and from 9 AM to 8 PM on Sunday.