Petco

4.1
876 reviews

About

Pet StorePet supply store
Visit your Salem Pet Store located at 4450 Commercial St Se for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
4450 Commercial St SE, Salem, OR
97302, United States

Hours

Reviews

4.1
860 reviews
5 stars
473
4 stars
193
3 stars
89
2 stars
33
1 star
72

What are people saying?

AI-generated from recent customer reviews

Staff Helpfulness

While many customers praised the staff for being friendly and helpful, there were also numerous complaints about rudeness and lack of assistance.

Product Availability

Customers frequently noted issues with product availability, particularly with specific pet foods and live animals.

Grooming Services

Grooming services received mixed reviews, with some customers expressing satisfaction while others reported poor treatment of animals.

Customer Service

Customer service experiences varied widely, with some customers reporting excellent service while others faced rude interactions and unhelpful responses.

Store Cleanliness

The store was generally described as clean, but some customers noted disorganization and messiness in certain areas.
  • SC
    Sarah chavez
    6 days ago
    4.0
    It was big and had lots of stuff. The staff was knowledgeable but didn't hover. The selection of fish was pretty good. I saw things that I'd never seen before and they all looked to be in good health!
  • PH
    Patty Hamman
    Oct 18, 2025
    4.0
    Petco always has a great variety of products at competitive prices. The employees are always helpful.
  • MC
    MSWhite Corp
    Sep 28, 2025
    5.0
    They are always very clean and helpful, just a bid pricey.
  • RS
    Ryan S
    Sep 15, 2025
    2.0
    waited in line to pay longer than I browsed in the store. busy time, but only one cashier. support your employees and support your customers. most important thing a business does: take money from your customer, don't make it harder on the customer that has exact change
  • AP
    Amanda Pyle
    Aug 18, 2025
    3.0
    I always go in to get my pug the individual dental treats that are up by the registers and they are usually buy 3 get 1 free. Mind you these treats are $1.49 a piece I had 4 of them. I paid at the registers $11.87. I asked the guy to go check the price again because I've never paid that much for these and he went and looked and came back with the answer as yes maybe they just aren't on sale anymore, he even asked another worker and she said yeah if they aren't showing up in the registers under that special price than they probably aren't "on-sale" anymore. Literally these dental chews are $1.49 how does even 4 come up to over $11. Weird - anyways He rang up the wrong barcode clearly. Kinda disappointing because I usually always go to the location, but I've had better luck at the Lancaster one lately. And the dog food I get my pug is $2 cheaper over at the Lancaster store as well.

Frequently Asked Questions About Petco

Does the Petco Salem location have a vet hospital?

Yes, Petco Salem has a full-service vet hospital.

Does Petco Salem offer vaccinations?

Yes, Petco Salem provides vaccinations.