Petco

Reviews

• JK

  Joseph Kirk

  Apr 18, 2026
  1.0
  It should not take 3 hours to groom a dog.
• BW

  Bell L. Wolfe

  Apr 4, 2026
  2.0
  I have to get my Chi's nails done professionally. She won't let me. They do an amazing job. In all the years I've gome there they have only cut her quick once. She doesn't seem stressed out afterwards either.
• DS

  Diana Svobodina

  Mar 31, 2026
  1.0
  I am extremely upset and honestly shocked by my experience with this Petco grooming service. I brought both of my dogs in for grooming on March 29th. Initially, I planned to bring them an hour apart, but the groomer requested that I bring them together. I agreed, and now I deeply regret that decision. My dog Hinata only needed a bath with nail trimming, but came home with two broken teeth with exposed pulp and visible bleeding. This is not something minor — this is a serious injury that caused her significant pain and required emergency veterinary care. What’s even more concerning is that no one informed me of any incident when I picked them up. I only discovered the injury myself afterward in the car on the way home. Before the appointment, she was completely fine, and we are 100% certain this happened during grooming. When I contacted the store, I was told they have video footage of the grooming session, but they refused to show it to me. If nothing went wrong, there should be no issue with transparency. Refusing to share footage only raises more concerns about what actually happened to my dog. Based on the situation, it seems possible that Hinata may have been left in a kennel for an extended period, which could have caused distress. She is not an aggressive dog, but she can become reactive in stressful environments, especially around other dogs. If she was anxious or biting at the kennel, I would have expected the staff to notice and call me immediately so I could pick her up early. Instead, it feels like she may have been left distressed, unsupervised, or not properly monitored, and no one communicated anything to me. At home, we do not give her hard toys, and she is always supervised. An injury like this would not happen under normal circumstances. As a result of this incident, Hinata is currently undergoing surgery to have both her upper and lower canine teeth on the right side removed. I trusted this place with my dogs’ safety, and they failed. Now I’m left dealing with the emotional stress and financial burden of treating an injury that should have never happened with a 4 year old dog! We are currently still waiting for a response from the store owner regarding this situation. If you care about your pet’s well-being, please think twice before bringing them here. P.s. English is not my first language, so I used AI to help me write the review.
• SS

  Star Studonivic

  Mar 26, 2026
  5.0
  I know Molly, your groomer, and she graciously helped me find the right clippers for my kitty's claws. She is so great - kind, knowledgeable and fun. Your cashier, don't know his name, was equally charming and nice, and when my number and name didn't appear on the computer took the time and care to enter it. The whole vibe in this store is upbeat, friendly and helpful. Plus I get to look at wonderful animals while I'm there.
• KH

  Kasmira Hamlet

  Mar 19, 2026
  3.0
  Please send this store BAGS so they can actually bag the customers items! Been coming here since January and they never have shopping bags for my Items which makes me limit what I choose to purchase!

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