Unleashed by Petco

4.3
606 reviews

About

Pet StorePetco
Visit your Portland Pet Store located at 3828 S.e. Powell Blvd for all of your animal nutrition and pet supply needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Unleashed by Petco
3828 SE Powell Blvd, Portland, OR
97202, United States

Hours

Reviews

4.3
605 reviews
5 stars
357
4 stars
147
3 stars
55
2 stars
22
1 star
24

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff are mixed; while some found them friendly and helpful, others reported rudeness and a lack of assistance.

Service Issues

Several customers expressed frustration with inconsistent store hours, poor customer service during returns, and issues with the self-service dog wash.

Product Selection

The store is noted for having a good selection of pet products, but some customers found it overpriced and poorly stocked at times.

Cleanliness and Environment

Many reviews highlighted the cleanliness of the store and the pleasant shopping environment, although some noted issues with the self-wash area.
  • BA
    Bill Aubrecht
    Dec 13, 2025
    1.0
    12/13/25 6:55 pm: They confirmed over the phone that they had the flea medicine we needed in stock. I arrive five minutes before closing time (7pm) and the doors were locked. The person at the check out refused to even look up at me as I tapped on the glass to try to get in. It was a big dude with a red beard. Not going back.
  • CB
    Cindy Bull
    Dec 5, 2025
    1.0
    Waste of time. Allowed us to book a veterinary appointment but was a vaccine clinic only. Wasted 2.5 hrs drive round trip. From now on we plan to only use our regular veterinarian.
  • IS
    Imke Sellier
    Nov 16, 2025
    1.0
    Rude staff. Don’t bother showing up there after 4pm, they will resent your existence even though they’re suppose to be open until 7pm. $20 for a self serve bath is ridiculous and as someone who washed dog baths every week day for 2 years, it’s not that hard. Loose the ‘tude.
  • GS
    gary shepherd
    Nov 11, 2025
    5.0
    Super friendly and knowledgeable staff
  • AH
    Ashley Harrel
    Oct 28, 2025
    1.0
    I purchased on my debit card 2 harnesses and asked to return them and get new sizes. The manager decided to do some kind of swap out instead of returning them to my card. When those harnesses did not work going back to return he then said it has mysteriously turned to store credit and could not be refunded to my card. I purchased these with my debit card and never had store credit. They were not understanding they did not apologize and did not work to solve the problem and said there is nothing they can do. Terrible customer service. I would like to speak to someone above this manager and get my refund back to my card. Absolutely ridiculous. Finding harnesses that properly fit 2 separate dogs require some trial and error with brands and I wouldn’t shop here or trust that you are able to successfully do that.

Frequently Asked Questions About Unleashed by Petco

Does the Petco Southeast Portland location have a vet hospital?

No, Petco Southeast Portland does not have a full-service vet hospital.

Does Petco Southeast Portland offer vaccinations?

Yes, Petco Southeast Portland provides vaccinations.