Petco

4.1
1363 reviews

About

Pet StorePet supply store
Visit your Portland Pet Store located at 12020 S.e. Division Street for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
12020 SE Division St, Portland, OR
97266, United States

Hours

Reviews

4.1
1,355 reviews
5 stars
720
4 stars
336
3 stars
142
2 stars
51
1 star
106

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, helpful, and knowledgeable about pet care.

Grooming Issues

Several reviews highlighted serious concerns regarding grooming services, including poor handling and care of pets, leading to injuries.

Product Selection

Customers expressed disappointment with the limited selection of products available in the store, particularly for specific pet needs.

Animal Care Concerns

There were multiple reports of inadequate care for animals in the store, including poor conditions for fish and other pets.

Customer Service

While some customers had positive experiences with service, others reported rude or unhelpful interactions, particularly regarding issues with pricing and promotions.
  • RC
    Rita Corey
    3 days ago
    5.0
    Always a pleasure to shop here. Well stocked organized shelves. The friendliest helpful staff.
  • SD
    Steph DeSpain
    Nov 17, 2025
    5.0
    Karely in grooming is absolutely phenomenal with my boy Reaver. She has been seeing him since he was a puppy. His very first appointment was shortly after a dewclaw injury, so he was sore and very nervous and apprehensive initially. He has abnormally curved nails, so regular nail trims is so important. She is so patient with him, and so understanding, and really takes the time to build a bond with him. She has gone above and beyond to make him comfortable and it shows, because he absolutely loves coming to see her, and does a little happy dance everytime I tell him he's going to see her. We check in regularly to make sure the spacing between appointments is still best for him, and she's always happy to adjust as needed. I love that she cares enough to go the extra mile, especially for something simple like a nail trim. It shows how much she cares. Petco is so lucky to have a dedicated, understanding, caring and friendly person like Karely working for their grooming department!
  • US
    Unique Starr
    Oct 31, 2025
    3.0
    Staff very friendly and wiling to go the extra mile. Kayla thank you!!!!! She deserves an extra 10 minute break.
  • MW
    Mary W
    Oct 27, 2025
    5.0
    Finally, a employee at this store that knows what they're talking about! I was here over the weekend, and can i just say, DREW WAS AMAZING! He really knows his stuff when it comes to the animals. He was amiable, and well articulated and you can see his passion for what he does. Pretty sure he's new as I've never seen him before, I'm so grateful for his assistance! everyone in retail should take notes from that guy!
  • MD
    Mary Delestatious
    Oct 19, 2025
    5.0
    Visited the store on 11/5; as we were looking at things, two employees approached and asked if they could assist us with anything. Turns out it was two managers, excellent customer service and really a pleasure to talk with.

Frequently Asked Questions About Petco

Does the Petco East Portland location have a vet hospital?

No, Petco East Portland does not have a full-service vet hospital.

Does Petco East Portland offer vaccinations?

Yes, Petco East Portland provides vaccinations.