Petco

4.1
1373 reviews

About

Pet StorePet supply storePetco
Visit your Portland Pet Store located at 12020 S.e. Division Street for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
12020 SE Division St, Portland, OR
97266, United States

Hours

Reviews

4.1
1,365 reviews
5 stars
729
4 stars
336
3 stars
143
2 stars
51
1 star
106

What are people saying?

AI-generated from recent customer reviews

Staff Helpfulness

Customers consistently praised the staff for being friendly, knowledgeable, and willing to go the extra mile to assist with pet needs.

Grooming Services

While some customers had positive experiences with grooming, there were multiple complaints about poor grooming practices and unprofessional behavior from groomers.

Product Availability

Several reviews noted issues with product selection and stock levels, with some customers expressing disappointment in the limited variety of items available.

Animal Care Concerns

There were serious concerns raised about the care of animals in the store, particularly regarding the conditions of fish and other pets, leading to dissatisfaction among customers.

Customer Service Issues

Some customers reported negative experiences with customer service, including rude staff and poor handling of complaints.
  • EF
    Eastes Family!
    Jan 4, 2026
    5.0
    Oh, how I love me some Petco. Popped in here with the kids today. And got to see a bunch of ferrets jumping around happily. It was so sweet. I actually really did consider getting two. But the price of a ferret was astronomical. Compared to what they were ten years ago, when I had my last one. They wanted five hundred bucks for each ferret. WOW maybe the ferret's knit gold sweaters, who knows? Lol. But this place is really awesome. And all of the workers inside are knowledgeable and kind. Of course.I would highly recommend stopping in if you need something for your furry.Pet friend. Or just popped by to browse the friendly little animals.
  • LT
    Lavon Turner
    Dec 25, 2025
    5.0
    Always very helpful.
  • BM
    Bazul M
    Dec 25, 2025
    5.0
    Was petco got stuff had fun manger was great very helpful and informative
  • AR
    Alaura “Clementine” Riggs
    Nov 30, 2025
    5.0
    What wonderful staff this store has! They showed actual care for our doggo and helped us pick the product best suited for him. Plus they offered him a biscuit, which earned his life long loyalty. We have been back several times! Great job!
  • SD
    Steph DeSpain
    Nov 17, 2025
    5.0
    Karely in grooming is absolutely phenomenal with my boy Reaver. She has been seeing him since he was a puppy. His very first appointment was shortly after a dewclaw injury, so he was sore and very nervous and apprehensive initially. He has abnormally curved nails, so regular nail trims is so important. She is so patient with him, and so understanding, and really takes the time to build a bond with him. She has gone above and beyond to make him comfortable and it shows, because he absolutely loves coming to see her, and does a little happy dance everytime I tell him he's going to see her. We check in regularly to make sure the spacing between appointments is still best for him, and she's always happy to adjust as needed. I love that she cares enough to go the extra mile, especially for something simple like a nail trim. It shows how much she cares. Petco is so lucky to have a dedicated, understanding, caring and friendly person like Karely working for their grooming department!

Frequently Asked Questions About Petco

Does the Petco East Portland location have a vet hospital?

No, Petco East Portland does not have a full-service vet hospital.

Does Petco East Portland offer vaccinations?

Yes, Petco East Portland provides vaccinations.