Banfield Pet Hospital

Reviews

• DR

  dawn regier

  6 days ago
  5.0
  kind, helpful
• CM

  Conor McLean

  Feb 23, 2026
  1.0
  They won't let you cancel your subscription if your pet dies! You will keep getting a monthly charge to remind you of of your painful loss. Do they need to? No. Do they care? No. Straight up evil. After 9 great years I had to put my cat down earlier this month; she was the sweetest cat I'd ever owned. Obviously I was heartbroken. The staff at Banfield were wonderful throughout the death process. This 1 star review is for the corporate ownership who clearly only care about the bottom line and not a grieving pet owner. I had been on the Wellness + plan for years as my cat needed occasional dental work, which just renewed in November. When I contacted Banfield to cancel the policy after my cat died, they told me I needed to pay the remaining 9 months of the Wellness Plan, despite the fact that my cat is no longer alive to be seen and treated. I was flabbergasted - their reasoning was because I had used the plan benefits (procedure discounts, office visits) for 3 months, so I needed to pay the full plan amount. I obviously wouldn't have signed up for the full year if I knew my cat was going to die so soon. To top it off, my cat was too sick to receive any dental care so I never used the "Plus" part of my plan. I asked if they would at least lower the regular Wellness plan but apparently their "system doesn't allow that". I feel taken advantage of in a time of grief. When your pet dies, it feels evil to keep charging grieving owners for services they obviously won't be using. Now I'll get a painful reminder of my loss every month when I see the monthly Wellness charge hit my credit card. I understand this is a business and cancelling a plan would normally require paying the full year, but the death of a pet feels like this should be an obvious exception. I'm leaving my multi-year experience with Banfield with a very sour taste and I do not recommend anyone give their money to this company; it's clear they will do anything they can to suck more money from you before you go.
• MH

  Mia H

  Feb 6, 2026
  1.0
  The one that calls themselves Coyote cannot answer a question directly and is very argumentative and condescending. Please try some customer service training.
• TT

  Thavisha Tudawe

  Jan 11, 2026
  1.0
  If I could leave zero stars I would. We have been waiting for days for a simple prescription to be filled and the staff and doctors have been extremely unhelpful.
• NG

  Nanette Goin

  Dec 18, 2025
  5.0
  Staff really care about your pet and use love and kindness with each one. We have been with Banfield for 20 years with several different dogs and a cat. I won't go anywhere else. The doctors take time to talk to you and build a rapport. I highly recommend Bandfield. Are pets are never upset when we take them in or bring them home.

Frequently Asked Questions About Banfield Pet Hospital