Banfield Pet Hospital

3.9
160 reviews
man with a dog

About

VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Belmont provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.

Details

  • Requires appointmentAvailable
  • RestroomAvailable
  • Wheelchair accessible restroomAvailable

Location

Banfield Pet Hospital
940 SE 11th Ave, Portland, OR
97214, United States

Hours

Reviews

3.9
160 reviews
5 stars
102
4 stars
15
3 stars
4
2 stars
9
1 star
30

What are people saying?

AI-generated from recent customer reviews

Staff Care

Many customers praised the staff for being kind, attentive, and compassionate towards their pets.

Communication Issues

Numerous reviews highlighted poor communication, including lack of updates on appointments and test results.

Wellness Plan Concerns

Several customers expressed dissatisfaction with the wellness plan, citing hidden fees and difficulties in cancellation.

Appointment Accessibility

Customers reported challenges in scheduling timely appointments, especially for urgent care.

Mixed Experiences

While some customers had positive experiences, others reported serious issues with care and service quality.
  • SD
    stanley dannis
    Oct 24, 2025
    4.0
    Bagel, our 3-year old Beagle had her vaccinations and any other current preventive care covered by our Optimum Wellness Plan recently and we are grateful for the peace of mind we have that she is up to date and healthy.
  • CO
    Cara Owen
    Oct 18, 2025
    5.0
    Always put me at ease about my dog whether I’m dropping him off or stopping in for a visit. Would highly recommend!
  • GC
    G C
    Sep 23, 2025
    5.0
    The staff are more than attentive and caring. They made the care as smooth and painless as possible. Would highly recommend.
  • JM
    Joseph Miller
    Sep 9, 2025
    1.0
    Fairly uncaring company. They really only care about money and not you or your pets. Employees are nice but this is a terrible company to work with. I’d recommend almost any other vet clinic.
  • JK
    Jules Kelly
    Aug 14, 2025
    3.0
    The pros: All the staff at my location have been very nice, especially front desk and the techs. Thank you for all of your care with my cats. Access to appointments, urgent and otherwise, was easy. Everyone was very kind when we had to put our cat down and the process was mostly smooth and empathetic. The cons: READ THE FINE PRINT OF THE WELLNESS PLAN BEFORE YOU SIGN. ESPECIALLY FOR SENIOR/ILL CATS THAT MAY DIE. This part is my fault for not asking/reading the fine print but please use me as a warning. If your pet dies while on a wellness plan, you will still need to pay for the plan after their death or pay off the balance you have. You cannot transfer the plan to another (living) animal. I will also echo other reviewers and say that communication is not good. I had to call every week for several weeks to ask for updates on the status of surgery for my kitty with an eye tumor. No one ever called me back or told me that no surgeon was willing to touch it. I had to figure that out on my own. You see a different vet every time you go, which would be fine normally but no one reads past history within their own system so it's like starting over every time.

Frequently Asked Questions About Banfield Pet Hospital

Does Banfield provide emergency care services?

No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.

Can I get veterinary care online?

To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.