Banfield Pet Hospital

Reviews

• SS

  Sean

  5 days ago
  5.0
  Amazing experience the staff here seem to be very genuine, friendly and knowledgeable! Looking forward to our next appointment!!
• CM

  Conor McLean

  Feb 23, 2026
  1.0
  They won't let you cancel your subscription if your pet dies! You will keep getting a monthly charge to remind you of of your painful loss. Do they need to? No. Do they care? No. Straight up evil. After 9 great years I had to put my cat down earlier this month; she was the sweetest cat I'd ever owned. Obviously I was heartbroken. The staff at Banfield were wonderful throughout the death process. This 1 star review is for the corporate ownership who clearly only care about the bottom line and not a grieving pet owner. I had been on the Wellness + plan for years as my cat needed occasional dental work, which just renewed in November. When I contacted Banfield to cancel the policy after my cat died, they told me I needed to pay the remaining 9 months of the Wellness Plan, despite the fact that my cat is no longer alive to be seen and treated. I was flabbergasted - their reasoning was because I had used the plan benefits (procedure discounts, office visits) for 3 months, so I needed to pay the full plan amount. I obviously wouldn't have signed up for the full year if I knew my cat was going to die so soon. To top it off, my cat was too sick to receive any dental care so I never used the "Plus" part of my plan. I asked if they would at least lower the regular Wellness plan but apparently their "system doesn't allow that". I feel taken advantage of in a time of grief. When your pet dies, it feels evil to keep charging grieving owners for services they obviously won't be using. Now I'll get a painful reminder of my loss every month when I see the monthly Wellness charge hit my credit card. I understand this is a business and cancelling a plan would normally require paying the full year, but the death of a pet feels like this should be an obvious exception. I'm leaving my multi-year experience with Banfield with a very sour taste and I do not recommend anyone give their money to this company; it's clear they will do anything they can to suck more money from you before you go.
• RE

  Raylauni Etherly

  Dec 19, 2025
  1.0
  Catherine who is the so called manager in the front is extremely rude and I am going to file a complaint against her and would like to be given a call by her manager to take further action. I hope that the calls are recorded, because of her nasty/distasteful attitude I will no longer be continuing relationship with this company. They have over charged me and am treating me as if I did something wrong she kept cutting me off and putting me on long holds eventually sending me to voicemail multiple times without providing me with any help for them over charging me. This treatment and situation has me reasonably upset and I will be pursing further action.
• KA

  Karen Alexander

  Dec 10, 2025
  5.0
  I love Dr. G. and the front office Team for taking great care of my fur babies. They are patient and are always willing to answer and questions or concerns you may have. This is the place for your fur baby family members!
• JC

  James Cain

  Nov 19, 2025
  5.0
  Always great the staff listens to any issues our babies may be having. They don't just treat us like just another client.

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