Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Portland provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
603 reviews
5 stars
396
4 stars
80
3 stars
37
2 stars
27
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some staff being described as rude or unhelpful, while others received praise for their kindness and attentiveness.
Pricing Transparency
Many customers expressed frustration over unexpected costs and unclear pricing, particularly regarding wellness plans and mandatory packages.
Quality of Care
Overall, the quality of care for pets is frequently praised, with many customers noting the compassion and professionalism of the veterinary staff.
Communication Issues
Several reviews highlighted problems with communication, including long wait times for appointments and unclear explanations of services and charges.
Mixed Experiences
While many customers had positive experiences, there are notable complaints about specific staff members and inconsistent service quality.
- RERaylauni EtherlyDec 19, 20251.0Catherine who is the so called manager in the front is extremely rude and I am going to file a complaint against her and would like to be given a call by her manager to take further action. I hope that the calls are recorded, because of her nasty/distasteful attitude I will no longer be continuing relationship with this company. They have over charged me and am treating me as if I did something wrong she kept cutting me off and putting me on long holds eventually sending me to voicemail multiple times without providing me with any help for them over charging me. This treatment and situation has me reasonably upset and I will be pursing further action.
- KAKaren AlexanderDec 10, 20255.0I love Dr. G. and the front office Team for taking great care of my fur babies. They are patient and are always willing to answer and questions or concerns you may have. This is the place for your fur baby family members!
- JCJames CainNov 19, 20255.0Always great the staff listens to any issues our babies may be having. They don't just treat us like just another client.
- SVShirley ViditoSep 11, 20255.0Clean respectful and great supportive service
- RSRobert StierSep 10, 20255.0Great professional crew who are like family to us
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in Portland offer?
Banfield Pet Hospital provides comprehensive veterinary care including preventive care, vaccinations, dental and surgical care, nutrition advice, parasite control, microchipping, DNA testing, and end of life care.
What are the operating hours of Banfield Pet Hospital in Portland?
The hospital is open from 7:00 AM to 6:00 PM Monday through Saturday, and from 8:00 AM to 6:00 PM on Sundays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not offer emergency care, but you can call during hospital hours for urgent care advice and referrals. During non-hospital hours, you should contact your local emergency hospital.
Can I receive veterinary care remotely through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan and how does it benefit my pet?
An Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care. It helps maintain your pet's health proactively and offers discounts on treatments.
How can I schedule an appointment at Banfield Pet Hospital in Portland?
You can schedule an appointment online through the Banfield website or mobile app, or by calling their main phone number.
What types of appointment options are available at Banfield Pet Hospital?
You can choose in-room appointments where you stay with your pet, drop-off appointments with phone updates, or virtual visits for Optimum Wellness Plan members.
Are there nearby pet-related facilities to Banfield Pet Hospital that I might find useful?
Yes, nearby places include the Portland Animal Welfare Team and PAW Team, which provide animal shelter and veterinary services, helpful for pet adoption or additional care.
What amenities are near Banfield Pet Hospital for someone visiting from out of town?
Visitors will find accommodations like Portland Value Inn, Cabana Motel, and Days Inn Portland Central nearby for convenient lodging during their visit.
If I need a meal or quick shopping during my visit to Banfield Pet Hospital, where can I go nearby?
Nearby options include Plaid Pantry for snacks and deli items, Wok Shop Kitchen and New Happy Fortune for Asian cuisine, and Portland Closeout or Lycheepdx for discount shopping and gifts.