Banfield Pet Hospital

Reviews

• CM

  Conor McLean

  Feb 23, 2026
  1.0
  They won't let you cancel your subscription if your pet dies! You will keep getting a monthly charge to remind you of of your painful loss. Do they need to? No. Do they care? No. Straight up evil. After 9 great years I had to put my cat down earlier this month; she was the sweetest cat I'd ever owned. Obviously I was heartbroken. The staff at Banfield were wonderful throughout the death process. This 1 star review is for the corporate ownership who clearly only care about the bottom line and not a grieving pet owner. I had been on the Wellness + plan for years as my cat needed occasional dental work, which just renewed in November. When I contacted Banfield to cancel the policy after my cat died, they told me I needed to pay the remaining 9 months of the Wellness Plan, despite the fact that my cat is no longer alive to be seen and treated. I was flabbergasted - their reasoning was because I had used the plan benefits (procedure discounts, office visits) for 3 months, so I needed to pay the full plan amount. I obviously wouldn't have signed up for the full year if I knew my cat was going to die so soon. To top it off, my cat was too sick to receive any dental care so I never used the "Plus" part of my plan. I asked if they would at least lower the regular Wellness plan but apparently their "system doesn't allow that". I feel taken advantage of in a time of grief. When your pet dies, it feels evil to keep charging grieving owners for services they obviously won't be using. Now I'll get a painful reminder of my loss every month when I see the monthly Wellness charge hit my credit card. I understand this is a business and cancelling a plan would normally require paying the full year, but the death of a pet feels like this should be an obvious exception. I'm leaving my multi-year experience with Banfield with a very sour taste and I do not recommend anyone give their money to this company; it's clear they will do anything they can to suck more money from you before you go.
• ES

  Eli Stephens

  Feb 19, 2026
  1.0
  Horrific experience, especially with billing. They overcharged me and no one will fix it.
• VH

  Via Henne

  Oct 15, 2025
  5.0
  Banfield of Irvington has been my go-to vet since I moved to Portland with my cat over 3 years ago. The staff here are some of the most kind and helpful crew I've encountered while caring for my pets. The Front Desk staff and Doctors alike are eager to answer any questions and give your animal the best care possible. The vet techs are also understanding of budgets- at times I've expressed concern about affording certain medications/supplements, and they do their best to inform me of any affordable alternatives. When my cat and I moved into a new home with other cats, I stopped into Banfield to ask for advice to help them adjust. Right then and there we made a multi-step, month-long gameplan to safely introduce the cats. Their team is so knowledgeable and welcoming. Whenever we come in, my cat and I are immediately recognized and greeted with smiles. He's a little superstar there and I'm so grateful to the ladies at Irvington Banfield for their enthusiasm and dedication to their work. Gazpacho says thank you!
• SK

  Steven Kelley

  Oct 2, 2025
  4.0
  It’s a bit unnerving and concerning that the Irvington clinic on 21st can’t secure a doctor for every day of the week.
• TP

  Troy Palmer

  Oct 2, 2025
  5.0
  Great service and wonderful staff. Thanks

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