Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Cedar Mill, Portland, OR, is located at 11800 NW Cedar Falls Dr, Ste 100, Portland, inside the Timberland Town Center. We provide quality and attentive health and wellness care for pets. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering services including routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
197 reviews
5 stars
116
4 stars
17
3 stars
10
2 stars
9
1 star
45
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Feedback on staff is mixed; while some customers praised the friendly and compassionate service, others reported unprofessional behavior and lack of knowledge.
Communication Issues
Many customers experienced significant problems with communication, including difficulty reaching staff by phone and receiving inconsistent information about appointments and services.
Care Quality
There are serious concerns regarding the quality of care, with multiple reports of misdiagnoses, upselling tactics, and inadequate follow-up on pet health issues.
Customer Service
Overall customer service has been criticized for being unresponsive and dismissive, leading to frustration among pet owners.
Pricing Concerns
Customers expressed dissatisfaction with pricing practices, feeling that the wellness plan does not provide adequate value and that services are overpriced.
- W_WavyQ _ytJan 5, 20261.0GET OUR (babies) pets out of these commercial places they are nothing but a scam.!!!! Too much guessing going on more concerned about Selling their package to become a wellness member. They don’t listen to their clients nor do they care about the dogs. My dog was crying from the back and they did procedures I asked them not to do. DO NOT REPLY Nobody wants to hear a response for the Internet to see!!!!when I called them to let them know how I was treated. They told me it “sounds like I was on the vet for them and to have a nice day.” 🤯
- HHHannah HessDec 11, 20255.0Staff was so friendly and worked with me to make sure my cat got the best care. Answered all my questions and made me feel calm through the whole experience.
- KWKyler WhiteDec 7, 20251.0IM SO TIRED OF BANFIELD! Its been a month and the results of my cats test haven't been read. He is at the end of the medication we were given and they cant tell us if we've been treating the right thing. $530 for the visit this time. $400+ for the visit last time. AND my cat contracted fleas at their location, I brought him in for a skin irritation NOT because he had fleas. TIRED of this untrustworthy care for my pet and blatant negligence for cleanliness in their locations. Go anywhere else. I would not recommend banfield to anybody. 4 times my pets have been here and only once did the vet actually give a hoot... not impressed, not surprised either. Get better banfield.
- VDVickie DereshDec 7, 20255.0Friendly staff. Drop in accepted
- NNNichole NeupertNov 30, 20252.0New receptionist has no idea what she’s talking about. She questioned me multiple times about my dogs prescription meds and prescription food when everything is literally on file. My dog is frequently at this office and we’ve never been treated this way! She was also unable to tell me the total cost for my next visit. Might need to switch offices
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Cedar Mill offer for pet health care?
Banfield Pet Hospital provides a full range of pet health care services including routine vaccinations, dental care, parasite control, microchipping, spay/neuter, nutrition advice, DNA tests, and end of life care.
What are the operating hours of Banfield Pet Hospital in Cedar Mill?
The hospital is open Monday through Friday from 7:00 AM to 6:00 PM, and Saturday and Sunday from 8:00 AM to 6:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Is Banfield Pet Hospital open on holidays?
Banfield Pet Hospital is closed on several holidays including November 26 and 27, December 24, 25, 31, and January 1.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer pet owners to emergency hospitals or specialty providers if needed.
Can I get veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support through Vet Chat on the Banfield app 24/7.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It is a preventive care plan offering annual head-to-tail exams, vaccines, early diagnostics, nutrition consultations, dental care, and more, with automatic renewal every twelve months unless paid in full.
Where is Banfield Pet Hospital located and how can I schedule an appointment?
Banfield Pet Hospital is located at 11800 NW Cedar Falls Dr, Ste 100, Portland, OR 97229, inside the Timberland Town Center. You can schedule an appointment online via their website or Apple app.
What nearby places could I visit before or after my appointment at Banfield Pet Hospital?
You might enjoy visiting nearby places such as Von Ebert Brewing or Von Ebert Pizzeria & Taproom for food and drinks, Orangetheory Fitness for a workout, or the Market of Choice Cedar Mill for shopping.
Are there pet-related stores near Banfield Pet Hospital where I can shop for pet supplies?
Yes, Mud Bay, a pet store near Banfield Pet Hospital, offers a variety of pet supplies for your convenience.
How can nearby businesses like Lush Salon & Spa and RO16 Salon and Spa complement my visit to Banfield Pet Hospital?
While at Banfield Pet Hospital, you can also visit nearby salons like Lush Salon & Spa and RO16 Salon and Spa to enjoy hair and beauty services, making it convenient to care for both your pet and yourself in one trip.