Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Glisan Street Station provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
949 reviews
5 stars
518
4 stars
184
3 stars
108
2 stars
37
1 star
102
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with staff, with some praising their kindness and care, while others report poor communication and unprofessional behavior.
Care Quality
Many customers appreciate the quality of care their pets receive, but there are significant concerns about misdiagnoses and lack of thoroughness in examinations.
Pricing Issues
Several reviews mention high costs and unexpected charges, leading to dissatisfaction with the transparency of pricing and billing practices.
Communication
Customers express frustration over inadequate communication regarding treatment plans and billing, with some feeling uninformed about their pets' care.
Facility Experience
While some reviews highlight a clean and friendly environment, others note inconsistencies in cleanliness and overall facility maintenance.
- TTToniOct 29, 20251.0All I can say is go somewhere else
- CKCrossianté KOct 27, 20251.0this place was my vet office for my cat, they’re good at what they do. but i brought my cat in a plastic carrier where the top comes off with about 5 hatches holding the top on. when my mom went to go pick him up one of the hatches was missing and replaced with a zip tie, this zip tie did not hold the top on at all, you could not physically carry the carrier by the handle with my cat in it because the top was coming up from the corner by the door, a which made the door open. they tried to tell my mom that i had brought it in like that. you can ONLY carry the carrier with the handle because of how big and heavy it is, which wasn’t possible after the appointment. my mom called me and put me on the phone with them and they tried to tell me that’s how it came, it did not come like that. i don’t even own zip ties. they blatantly lied and would not admit it, if they had just said they lost/broke a piece and that they could offer a new one ( it was a 30-50 dollar carrier) then i wouldn’t have cared but they caused a scene with my mom and continued to lie. do not go here if you’re looking for appropriate service. i have never given them trouble before and they never gave me trouble either, i was surprised they even did this when i found out. ridiculous.
- MMMark MannOct 8, 20255.0Always informed and not pushy will always use
- SHSamson HarmanSep 25, 20255.0My cat Star was really struggling recently and this Banfield had appointments I could book online. The staff was incredibly kind and knowledgable. She ended up needing to come back shortly after and again, they helped thoroughly. Star is 100% better and back to her sassy self!
- RGRuth GuzmanSep 22, 20255.0Banfield Glisan really really really helped me when I needed it the most for my girl, she was biting herself raw and needed immediate assistance. We were lucky to get a standby appt, Xavier was so kind and understanding, great job! And im sorry I didn't get through name who called me with the breakdown of care but they were also so sweet and professional..it means a lot when I've been in customer service 10+ years . Thank you so much
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital at Glisan Street Station?
Banfield Pet Hospital is open daily from 8:00 AM to 6:00 PM, including weekends. The hospital is closed on major holidays such as Thanksgiving and Christmas.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care. However, they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers if necessary.
What veterinary services are offered at Banfield Pet Hospital?
Banfield provides a full range of veterinary services including preventive care, vaccinations, dental care, parasite control, spay/neuter, microchipping, nutrition advice, end of life care, DNA testing, and more.
What is an Optimum Wellness Plan and how does it work at Banfield?
The Optimum Wellness Plan offers annual preventive care including exams, vaccines, dental and nutritional consultations. It's a subscription plan that automatically renews annually and helps spread out the cost of essential care for your pet.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment by visiting their official website or using the Banfield mobile app available on iOS and Android. Walk-ins require appointments as they are mandatory.
Does Banfield offer virtual veterinary care?
Yes, clients with Optimum Wellness Plans can access virtual visits called Optimum Wellness Plans® Virtual Visits through the Banfield app for remote general pet care advice and triage support 24/7 via Vet Chat™.
Is Banfield Pet Hospital accessible for people with disabilities?
Yes, the facility has wheelchair-accessible restrooms and welcomes all customers, including those from the LGBTQ community, ensuring an inclusive and accessible environment.
How can Division Pharmacy near Banfield help pet owners?
Division Pharmacy, located nearby, can assist with medical supplies and prescription needs for your pet, providing convenient access to pharmacy services close to Banfield Pet Hospital.
What dining options are available near Banfield Pet Hospital?
Nearby dining options include Pig-N-Pancake, a popular American restaurant and diner, as well as fast-food choices like KFC, McDonald's, and Taco Bell, perfect for a meal before or after your appointment.
How can Glisan Street Station transit help me get to Banfield Pet Hospital?
Banfield Pet Hospital is located at Glisan Street Station, making it accessible by public transit and convenient for customers using local transportation options to reach the clinic.