Banfield Pet Hospital

Reviews

• CM

  Conor McLean

  Feb 23, 2026
  1.0
  They won't let you cancel your subscription if your pet dies! You will keep getting a monthly charge to remind you of of your painful loss. Do they need to? No. Do they care? No. Straight up evil. After 9 great years I had to put my cat down earlier this month; she was the sweetest cat I'd ever owned. Obviously I was heartbroken. The staff at Banfield were wonderful throughout the death process. This 1 star review is for the corporate ownership who clearly only care about the bottom line and not a grieving pet owner. I had been on the Wellness + plan for years as my cat needed occasional dental work, which just renewed in November. When I contacted Banfield to cancel the policy after my cat died, they told me I needed to pay the remaining 9 months of the Wellness Plan, despite the fact that my cat is no longer alive to be seen and treated. I was flabbergasted - their reasoning was because I had used the plan benefits (procedure discounts, office visits) for 3 months, so I needed to pay the full plan amount. I obviously wouldn't have signed up for the full year if I knew my cat was going to die so soon. To top it off, my cat was too sick to receive any dental care so I never used the "Plus" part of my plan. I asked if they would at least lower the regular Wellness plan but apparently their "system doesn't allow that". I feel taken advantage of in a time of grief. When your pet dies, it feels evil to keep charging grieving owners for services they obviously won't be using. Now I'll get a painful reminder of my loss every month when I see the monthly Wellness charge hit my credit card. I understand this is a business and cancelling a plan would normally require paying the full year, but the death of a pet feels like this should be an obvious exception. I'm leaving my multi-year experience with Banfield with a very sour taste and I do not recommend anyone give their money to this company; it's clear they will do anything they can to suck more money from you before you go.
• TA

  Tami Apland

  Jan 29, 2026
  5.0
  We have had great experiences with all of the doctors we’ve seen at the Burlingame location. Especially Drs Lastufka and Delgado! The staff is wonderful too.
• LT

  Leo Tucker

  Jan 6, 2026
  5.0
  Dr. L was super helpful; took time to answer (literally) a dozen question and then all our follow-up questions. We have an old dog and we want to love him as well as possible for as long as possible.
• DD

  Dylan

  Dec 22, 2025
  3.0
  Typically like them. They set me up with a followup appointment for a ua. Had me drug my cat. Had to take time off. I get to the appointment only to be slapped with fees I was told were already paid in the previous appointment. Not only have I drugged my cat I took time off work and now my cat is traumatized from having to go there and back for no reason. No offer to help the situation.
• SA

  Sivahn Atar

  Dec 11, 2025
  5.0
  I recently brought my cat, Lu, in for her first wellness check at Banfield Pet Hospital, and I'm absolutely compelled to share how incredible the staff was. From the moment we arrived, Sandi, Bri, and Dr. Toleno were not only professional and knowledgeable but also genuinely compassionate. In the past, I've had negative experiences with vets, often feeling worried about unnecessary procedures and high costs. But Banfield completely restored my faith. They took the time to understand our financial situation and worked with us to ensure Lu received the care she needed--vaccines, future dental procedure, and more--without causing financial strain. Dr. Toleno, in particular, went above and beyond, offering not just medical expertise but genuine support and empathy for both me and Lu. I can't recommend Banfield Pet Hospital enough. Their blend of professionalism, compassion, and dedication truly sets them apart. I have tears in my eyes writing because I truly could not thank you guys enough for making me feel so safe with Lu's care :')

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