Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Burlingame provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
260 reviews
5 stars
184
4 stars
26
3 stars
11
2 stars
11
1 star
28
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, attentiveness, and professionalism in handling their pets' needs.
Communication Issues
Several reviews highlighted poor communication, particularly regarding appointment scheduling and follow-up on test results.
Mixed Experiences
Customers reported a wide range of experiences, with some expressing satisfaction with care while others noted unprofessional behavior and dissatisfaction with service.
Concerns Over Pricing
Multiple reviews mentioned issues with the pricing of services and wellness plans, with some feeling pressured into unnecessary treatments.
Location Variability
Feedback indicated that experiences can vary significantly between different Banfield locations, with some being highly recommended while others received negative remarks.
- CRC RNov 12, 20255.0The team at the Barbur location is really wonderful! Ethical, kind, helpful, compassionate. We are so grateful to you! We have sincerely appreciated our care for our last chihuahua and our current furry friend.
- DPDiggers ParadiseOct 22, 20255.0Ruby loves staff & doctors. She always leaves very happy after her appointment. If I have any questions at all I can call them, or I can send them an email and take a picture of the issue and they will let me know if I need to bring her in or not. Usually it's just her nails or if her ears are itching her they will do a test on her to see if she needs her ears medicated again. I had an emergency about 2 months ago with her she had a renal puncture from eating a cherry seed, they got a ride in and they treated her that day, I had to follow up appointments and two weeks of medication. And she is back to normal again..... I use the Banfield clinic on barbur boulevard in Portland Oregon......... Do not take your dog or other animals to the 122nd and clinic. I have reported the 122nd and Glisan so many times. Nothing ever been done, take your your animals and your dogs to Barbara boulevard only...... There are other Banfield clinics and you can go too. Banfield pet hospital is the best by far....
- BPBev PickeringSep 23, 20255.0We’ve been bringing our dogs to the Burlingame Banfield for years, and the team is absolutely wonderful! They are kind, patient, and always treat our pets with loving care. We are very grateful for them and highly recommend!
- KPKristie PowellSep 22, 20251.0Unprofessional and terrible customer service. My dog has had an Optimum Wellness plan for the past 9 years. Banfield's service has gotten worse every year with the prices going up. Their customer service is nonexistent. Today, my dog had a couple teeth extracted, which they have to put him under for and that always makes me nervous. My dog had been there all day, and no one told me when I could pick him up, so I called to ask. The gal who answered the phone asked me if my dog was the one bleeding in the back? They also asked if I was sure that someone else hadn't picked him up. Thankfully, he wasn't the one bleeding, but what an awful thing to say to a patient who's worried about their dog. I brought it up during the pickup. No one admitted wrongdoing or said they were sorry. The cost break was the only thing keeping me at Banfield, but I don't trust them with my dog anymore.
- DLDavid LeeSep 21, 20255.0Not our regular vet, but they were able to take care of our dog's dew claw with very little notice. The staff and vet were all great. Would use them again!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Burlingame?
Banfield Pet Hospital in Burlingame is open daily from 8:00 AM to 6:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care. However, during hospital hours, you can call for urgent care advice or referrals. For emergencies outside of those hours, please contact your local emergency hospital.
What types of preventive pet health care services are offered?
Banfield provides preventive services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan and how does it work?
An Optimum Wellness Plan provides annual preventive care such as exams, vaccines, early diagnostics, nutrition consultations, and dental care. It's not insurance but offers discounts on treatments. Plans renew annually unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan?
You can pay monthly via automatic withdrawals from your bank account or credit card, or opt to pay the entire plan in full at enrollment for easier budgeting.
What types of appointments does Banfield offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and receive a call when they're ready, and virtual visits for clients with Optimum Wellness Plans.
Where is Banfield Pet Hospital located?
Banfield Pet Hospital is located at 7461 SW Barbur Blvd, Portland, OR 97219, USA, in the Burlingame neighborhood.
What nearby places can I visit around Banfield Pet Hospital in Burlingame?
Nearby places include Barbur Cleaners for laundry services, Skinwise Rx medical spa, and SW PDX Pediatric Dentistry. After your visit, you might also enjoy dining at Baja Fresh or La Costita Mexican restaurants.
Are there convenient places to eat or get coffee near Banfield Pet Hospital?
Yes, nearby options include Baja Fresh and La Costita for Mexican food, Pizza Hut for pizza, and Starbucks for coffee, perfect for a meal or refreshment before or after your pet's appointment.
Which nearby services could be useful to pet owners visiting Banfield?
Nearby services such as Fred Meyer Pharmacy can supply pet medications, while Victra and Verizon stores offer mobile accessories if needed. For car care, Kaady Car Washes is also nearby.