Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Washington Square provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
183 reviews
5 stars
116
4 stars
22
3 stars
10
2 stars
5
1 star
30
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the caring and attentive nature of the veterinarians and staff, particularly highlighting specific doctors like Dr. Gerretsen and Dr. Rivera.
Communication Issues
Several reviews noted problems with communication, including difficulty reaching the front desk, lack of follow-up calls, and unclear appointment scheduling.
Service Consistency
Customers reported mixed experiences regarding the quality of care, with some expressing satisfaction while others experienced misdiagnoses or rushed appointments.
Pricing Concerns
Numerous reviews mentioned dissatisfaction with pricing transparency and perceived high costs for services, leading some to seek alternatives.
Facility Management
Feedback indicated issues with organization and management, including staff shortages and disorganization during appointments.
- PBPam BeasleyOct 26, 20255.0Had to make a review because I was skeptical about going here I’ve heard in the past they were not great. Everywhere else was closed besides emergency places, but this wasn’t an emergency. I actually had a great experience! My pet started acting kind of weird and I got an appointment extremely fast! The vet was very nice and answered all of my questions kindly and in detail! I would definitely take Miso back here :) the prices were very reasonable too!
- DGDevon GholsonOct 17, 20251.0For the second time, I’ve shown up during regular business hours and been met with a (seemingly) empty store. We were just there to pickup meds for our pup, but apparently “closes at 6” means “closed by 5.” There WERE employees in the store, and we saw each other & they just went back into the back until we got into our car, then walked out and locked the door without saying a word. There were no signs posted, nothing to indicate that they shouldn’t be open, they were just closed! Here’s to hoping he doesn’t need it too bad, guess I’ll try again tomorrow. If it wasn’t for Dr. Garretsen, we would’ve found a different vet ages ago.
- SCSuttichai ChavengvanSep 10, 20255.0They care for my pet.
- ERElisabeth RiceSep 3, 20255.0Our puppy was neutered here and we also came when he got injured. Both times the staff were so kind and attentive. They are great at communicating. 10/10. HIGHLY RECOMMEND.
- MSMisty SummerJul 17, 20251.0I am writing to express my frustration and concern regarding the recent care my dog received at your clinic. On July 4, 2025, I brought my dog in for symptoms I believed to be related to a urinary tract infection (UTI) and a possible ear infection. I specifically requested testing to confirm both conditions before treatment. I was informed she did, in fact, have a UTI and an ear infection and was prescribed medications accordingly. After completing the full course of medication for her UTI, my dog is still in pain and showing signs that the infection may not have cleared. I called your office as soon as her medication ran out, expecting a follow-up or a prescription adjustment. Instead, I was told that the doctor was not available to prescribe anything further and that I would need to pay for another exam and testing in order to receive more medication. This response is both unreasonable and upsetting. I already paid for an exam, testing, and treatment just two weeks ago. I am not asking for free services—I am asking for fair and compassionate treatment for a pet who is still suffering and for a follow-up that reflects the responsibility of the original care. As a pet owner, I trusted your clinic to help my dog get better. Being told that I must pay again for what appears to be the same unresolved issue feels like I'm being taken advantage of. I do not have the funds to pay for another exam and tests—I can only afford a refill or change in medication based on her last visit. I believe this practice is unjust, unfair, and exploitative, especially when an animal's wellbeing is at stake. I am considering filing a complaint with the Better Business Bureau (BBB) and other appropriate organizations unless this issue can be reasonably resolved. Please reconsider your policy in situations like this. I hope to hear back from someone soon who is willing to help my dog without unnecessary added costs.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital offer?
Banfield Pet Hospital provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive examinations, spay/neuter, microchipping, DNA tests, and end-of-life care.
Does Banfield Pet Hospital provide emergency veterinary care?
Banfield Pet Hospital does not provide emergency care. However, during hospital hours, you can call for urgent care advice and referrals to emergency hospitals or specialists as needed.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required to receive care at Banfield Pet Hospital.
What are the operating hours for Banfield Pet Hospital at Washington Square?
The hospital is open daily from 8:00 AM to 6:00 PM. It is closed on specific holidays including November 26 and 27, December 24 and 25, December 31, and January 1.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online through their website or using the Banfield app available on iOS and Android.
Does Banfield offer remote veterinary care?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
What is included in Banfield's Optimum Wellness Plan?
The plan includes annual preventative care such as head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It is a wellness plan, not insurance, but offers discounts on treatments.
Is there wheelchair accessible restroom at Banfield Pet Hospital?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms available for clients.
What nearby places can I visit around Banfield Pet Hospital at Washington Square?
Nearby places include Emler Swim School Portland-Beaverton-Washington Square for swim lessons, HOTWORX yoga studio for fitness, and Live Laugh Love Art for arts and entertainment activities. These spots offer convenient options for activities before or after your pet's visit.
Are there dining options near Banfield Pet Hospital?
Yes, nearby dining options include Chipotle Mexican Grill for Mexican cuisine, Firehouse Subs for sandwiches, and John’s Incredible Pizza which combines arcade entertainment with dining.