Petco

4.0
1115 reviews

About

Pet StorePet supply store
Visit your Medford Pet Store located at 75 Rossanley Dr for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
75 Rossanley Dr, Medford, OR
97501, United States

Hours

Reviews

4.0
1,100 reviews
5 stars
559
4 stars
238
3 stars
147
2 stars
51
1 star
105

What are people saying?

AI-generated from recent customer reviews

Staff Helpfulness

Many customers praised the staff for being friendly, knowledgeable, and helpful in finding products and answering questions.

Store Cleanliness

The store is frequently noted as clean and well-organized, contributing to a positive shopping experience.

Product Selection

Customers appreciate the wide variety of pet products available, although some noted occasional stock issues.

Customer Service Issues

Several reviews highlighted poor customer service experiences, particularly regarding rude staff and management issues.

Grooming Services

Mixed feedback on grooming services, with some customers expressing dissatisfaction with the quality and treatment received.
  • KL
    Kala Lenn
    3 days ago
    5.0
    I had a concern with my cat and wanting to get her seen quickly. I was able to make an appointment on their website and was seen within 48 hours. This office was very convenient, clean, well organized, and great staff who were kind and gentle with my cat, even though she was anxious. The veterinarian was fantastic and had wonderful bedside manner and knowledge that reassured me about the health of my cat. Overall access was very easy and the price was extremely reasonable
  • CA
    Christina Adams
    4 days ago
    5.0
    Nice clean store, helpful employees. Several people tried to assist me with multiple suggestions. They determined the store didn't have what I needed and were honest without trying to sell me something that might not work. I appreciated it and bought some other items to give them my business. We need stores like this.
  • ND
    Nann Defenbaugh
    5 days ago
    5.0
    We take our girls 2 pugs to (have a spa day) get baths once a month and get their nails done. We wouldn't take them anywhere else! The entire store is very clean. The staff is just marvelous if just one of us takes them in and are having a hard time to get them both in or out they are more than happy to help get them to and from our vehicle. The girls just love going to see their favorite friend who baths and spoils them!. We have also gotten the premium plan which saves us a decent amount of money every time we go in. We now use the veterinary services along with everything else! Everyone there is absolutely wonderful! We wouldn't trust anyone else with our girls!
  • SS
    Suma Shankara
    Nov 11, 2025
    4.0
    Love this store. Its always easy to find exactly what Im looking for and the staff is usually very friendly and helpful.
  • AE
    Anne Enriquez
    Nov 4, 2025
    1.0
    I went into buy buffalo blue, buffalo dog food, and a harness for my new dog. I adopted from the shelter. I waited till I had enough money to come shopping here and was very disappointed with the help. I didn’t know how to put on a dog harness and needed help with that somebody was helping me but kept going back to the cashier then when I went to the cashier and told them well this wasn’t all I wanted but I needed help. She was like OK. Well, you have a she didn’t care. I’ll never come back to this Petco. You could’ve had a lifelong.

Frequently Asked Questions About Petco

Does the Petco Medford location have a vet hospital?

Yes, Petco Medford has a full-service vet hospital.

Does Petco Medford offer vaccinations?

Yes, Petco Medford provides vaccinations.