Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Medford provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
296 reviews
5 stars
196
4 stars
38
3 stars
15
2 stars
8
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising the friendly and caring staff, while others report rude interactions and long wait times.
Appointment Availability
Many customers expressed frustration with the difficulty in scheduling appointments, citing long hold times and cancellations without notice.
Quality of Care
Overall, the quality of care provided by the veterinary staff received positive remarks, with many customers appreciating the compassion and expertise shown towards their pets.
Wellness Plans
While some customers found the wellness plans beneficial, others felt they were not worth the cost due to additional charges for services not covered.
Communication Issues
Several reviews highlighted issues with communication, including unreturned calls and misinformation regarding services and prescriptions.
- LDLana DanielsNov 22, 20251.0Called 3 times during the week and hung up both times after being put on perma-hold now im on hold as we speak going on 15 minutes.
- ACAlonzo CamposNov 12, 20251.0Don’t answer their phone
- JUJustin UmbersonNov 4, 20251.0took our dogs here for six years. over that time, Banfield reduced its days, hours and staff, and subsequently was unable to see our pets at all. when our dog injured his eye, we called every day for a month before someone finally answered. when the dog did go in, we were given the wrong medicine and were only referred to a specialist when we pushed. during the last year we were members, our dogs did not receive the teeth cleaning, vaccinations, flea and tick medicine, and checkups that we paid for because their staff doesn't answer the phone and get our dogs scheduled. go anywhere else.
- CLCynthia Lee-HollowaySep 21, 20255.0The staff and medical team are wheat and very skilled when it comes to caring for our Goldens Hank and Thea.
- LPLaura PedersonSep 16, 20255.0We were new in town and I needed a vet for my precious pet rats. I called a few in town that treated rats but none were available. I happened to be in Petsmart when I thought to ask the Banfield receptionist if they had any vets who were familiar with rats. She was so kind and positive when she told me they did and would I like an appt that afternoon?! I was thrilled! I took my babies in and was so impressed with the service I received, made Banfield my “go to” vet hospital for all my rats! Over the months, the friendly, professional staff treated my pets with compassion, whether they were sick or sadly, needed to be euthanized. I recommend Banfield now for any pet people who need timely appointments with caring and competent professionals.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Medford?
Banfield Pet Hospital in Medford is open Monday through Saturday from 8:00 AM to 6:00 PM, and on Sunday from 8:00 AM to 5:00 PM.
Does Banfield Pet Hospital accept new patients?
Yes, Banfield Pet Hospital in Medford is currently accepting new patients.
What types of veterinary services are offered at Banfield Pet Hospital in Medford?
The hospital provides quality health and wellness care including preventive care, routine vaccinations, microchipping, dental and surgical care, nutrition advice, parasite control, spay/neuter, DNA testing, and end of life care.
Can I get emergency care services at Banfield Pet Hospital?
No, Banfield Pet Hospital does not provide emergency care. However, during hospital hours you can call for urgent care advice and referrals. For emergencies outside of these hours, please contact your local emergency hospital.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccinations, early diagnostics, dental care, and nutritional consultations. It is not insurance but offers discounts on treatments and automatically renews each year unless paid in full at enrollment.
How do I schedule an appointment at Banfield Pet Hospital?
You can schedule appointments online via their website or using the Banfield app available on iOS and Android. They offer in-room, drop-off, and virtual visit appointments for Optimum Wellness Plan clients.
What nearby pet stores can I visit after a checkup at Banfield Pet Hospital?
You can visit PetSmart, which is close to Banfield Pet Hospital. It can be convenient for picking up pet supplies or additional services after your veterinary visit.
Are there dining options near Banfield Pet Hospital in Medford?
Yes, nearby dining options include Starbucks for coffee and snacks, Olive Garden for Italian cuisine, and Subway for quick sandwiches, all located close to Banfield Pet Hospital.
What shopping options are available near Banfield Pet Hospital?
Nearby shopping includes Michaels Stores for arts and crafts, Old Navy for clothing, and Office Depot for office supplies, making it easy to combine errands with your pet’s veterinary visit.
Are there banking and financial services near Banfield Pet Hospital?
Yes, several banks and financial services are nearby including Wells Fargo Bank, AmericanWest Bank, and Coinme ATMs, convenient if you need to handle financial matters during your visit.