Banfield Pet Hospital

Reviews

• CM

  Conor McLean

  Feb 23, 2026
  1.0
  They won't let you cancel your subscription if your pet dies! You will keep getting a monthly charge to remind you of of your painful loss. Do they need to? No. Do they care? No. Straight up evil. After 9 great years I had to put my cat down earlier this month; she was the sweetest cat I'd ever owned. Obviously I was heartbroken. The staff at Banfield were wonderful throughout the death process. This 1 star review is for the corporate ownership who clearly only care about the bottom line and not a grieving pet owner. I had been on the Wellness + plan for years as my cat needed occasional dental work, which just renewed in November. When I contacted Banfield to cancel the policy after my cat died, they told me I needed to pay the remaining 9 months of the Wellness Plan, despite the fact that my cat is no longer alive to be seen and treated. I was flabbergasted - their reasoning was because I had used the plan benefits (procedure discounts, office visits) for 3 months, so I needed to pay the full plan amount. I obviously wouldn't have signed up for the full year if I knew my cat was going to die so soon. To top it off, my cat was too sick to receive any dental care so I never used the "Plus" part of my plan. I asked if they would at least lower the regular Wellness plan but apparently their "system doesn't allow that". I feel taken advantage of in a time of grief. When your pet dies, it feels evil to keep charging grieving owners for services they obviously won't be using. Now I'll get a painful reminder of my loss every month when I see the monthly Wellness charge hit my credit card. I understand this is a business and cancelling a plan would normally require paying the full year, but the death of a pet feels like this should be an obvious exception. I'm leaving my multi-year experience with Banfield with a very sour taste and I do not recommend anyone give their money to this company; it's clear they will do anything they can to suck more money from you before you go.
• YO

  Yeni Ortiz

  Feb 21, 2026
  1.0
  The people here aren't friendly. They make appointments and then cancel them when you arrive, saying they called you back, but they didn't. You waste your time and have a bad experience.
• CA

  Cassandra Anderson

  Feb 11, 2026
  5.0
  Had a great 1st visit with the new puppy. Everyone from the front desk staff to the vet was incredibly friendly and made us feel welcome.
• YV

  Yaisdel Valdes

  Jan 24, 2026
  1.0
  Just passing through can’t even get a shots for my dog. It’s all good. I’ll go to a different state then trash. I had to wait on hold for like 5 to 10 minutes just to be told this thanks Washington. He did a good job.
• MN

  Michele Normand

  Jan 21, 2026
  5.0
  I was sent by my vet to Banfield (Gresham) with a food prescription because my vet was no longer carrying what I needed. I was frustrated because usually if my online order doesn't arrive in time, which happens A LOT, I had my vet as backup. At Banfield I was greeted by the nicest person, Janine (spelling?). She was so welcoming and helpful and Banfield had the food I needed! I felt important, understood and cared about by her. I left so happy and comforted knowing I wouldn't have to worry that my fur baby would run out of food in the future! THANK YOU!

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