Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Eugene provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
411 reviews
5 stars
243
4 stars
58
3 stars
27
2 stars
14
1 star
69
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback is mixed regarding staff professionalism and compassion, with some praising their kindness and others reporting rudeness and unhelpfulness.
Appointment Issues
Many customers expressed frustration with scheduling difficulties, long wait times, and poor communication regarding appointments.
Quality of Care
While some reviews highlight excellent care and knowledgeable veterinarians, others raise concerns about unnecessary procedures and a perceived focus on profit over animal welfare.
Pricing Concerns
Customers frequently mentioned high costs and unexpected charges, leading to dissatisfaction with the value of services provided.
Overall Experience
The overall sentiment is divided; while some customers have had positive experiences, many report a decline in service quality and recommend seeking alternatives.
- NANick AguayoNov 13, 20252.0We have been using Banfield for the the last 6 years. We used to have good things to say when they helped save our dog with needed surgery many years ago, which is why this is 2 stars instead of 1, but things have changed, and they've made working with them in her end of life care miserable. Our dog is on pills that she needs to take for the rest of her life. For the last year, Every single time we called for a refill, they told us they wouldn't approve her refill until she had an appointment. We obliged every time, and they ensured us each time that they've updated her notes and we would not need to schedule an appointment until labs were needed later. Without fail, every single time we asked for a refill, a new doctor we got passed around to would refuse to refill her prescription without an appointment. We would then have to rush to take time off work to get her in. I cannot emphasize this enough, we would explain the issue every time we went in, and every time they assured us the notes in the file would indicate she was approved for refills. Unfortunately, it seems like they were just placating us in the moment because they never fixed the issue. not only did they waste our time, they also wasted their time and appointment slots because the staff and doctors were not communicating to each other, and failed to update her notes. I would understand if this happened once or twice, but this happened with several different doctors and several different vet techs. It's clear to us that they do not make it a standard practice to ensure patient notes are accurate and doctors seem incapable of reviewing notes from previous patient summaries. We do not recommend this vet at all due to their extremely poor communication, note taking, and refusal to actually resolve a systemic issue when told repeatedly about the mistake. It can't just be coincidence that it would only happen to us every single visit for a year. Avoid Banfield and Go to another veterinarian that trains their employees to update patient notes correctly. They might have good doctors, but that doesn't matter when you can't guarantee they've kept accurate patient files.
- MIMurder InkNov 10, 20255.0They took excellent care of Fred went above and beyond I'm not sure who the ver was but spent extra time explaining what was going on long live Fred
- EEEden EdenoOct 28, 20251.0RUDE, UNEDUCATED, UNDERSTAFFED, NOT HELPFUL AT ALL.SEEM TO HAVE NO COMPASSION FOR SICK ANIMALS UNLESS YOU CAN PAY THEM DOLLARS. RECEPTION WOULD NOT EVEN LET ME SPEAK WITH THE VET. THANK YOU NO THANK YOU!!. GO ELSEWHERE!!!
- LSLarry ShankleOct 25, 20255.0I am not sure why there is no option for small animals. I have a small dog
- YKYou knowOct 22, 20255.0A few years back I was helping someone ship their cats up to the country they were immigrating to, and the vets here really helped me with the process. You don't even want to know the amount of paperwork and late night calls/emails I put these poor vets though! I'm forever grateful for their help and dedication.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Eugene offer?
Banfield Pet Hospital in Eugene offers a wide range of veterinary services including routine vaccinations, microchipping, dental care, surgical care, parasite control, nutrition advice, end of life care, DNA testing, and preventive care.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield Pet Hospital in Eugene does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and receive referrals to emergency hospitals or specialty providers. During non-hospital hours, you should contact your local emergency hospital directly.
What are the operating hours of Banfield Pet Hospital in Eugene?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 7:00 PM and on Sundays from 8:00 AM to 6:00 PM. The hospital is closed on major holidays.
How can I schedule an appointment at Banfield Pet Hospital Eugene?
You can schedule an appointment by visiting Banfield's website or using their app available on the Apple App Store or Google Play. The website link is https://www.banfield.com/locations/veterinarians/or/eugene/eug.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan is an annual preventive care package that includes exams, vaccines, screenings, nutrition consultations, and dental care. It is not insurance but offers discounts on treatments. Plans automatically renew every 12 months unless paid in full upfront.
Can I get veterinary advice online from Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support through Vet Chat™ available on the Banfield app.
Are appointments required at Banfield Pet Hospital in Eugene?
Yes, Banfield Pet Hospital requires appointments for pet visits to ensure personalized care and scheduling efficiency.
What nearby pet-related businesses are close to Banfield Pet Hospital in Eugene?
PetSmart is located nearby and offers pet grooming and store services, which can be convenient for pet owners visiting Banfield to take care of their pet's grooming or purchase supplies before or after a veterinary visit.
Is there a convenient place for printing or office supplies near Banfield Pet Hospital?
Yes, Office Depot offers IT support, electronics repair, printing services, and business supplies nearby, which might be useful if you need to print documents like pet medical records or business-related paperwork during your visit.
Are there any dental clinics near Banfield Pet Hospital in Eugene?
Yes, several dental clinics such as FMS Dental, LLC., T. Matthew Jacks DDS Oral and Maxillofacial Surgery, and David A. Lester DDS are located nearby. These may be useful for pet owners who want to coordinate dental care services during their visit to the area.