Petco

4.1
822 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Bend Pet Store located at 3197 N Hwy 97 for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
3197 N Hwy 97, Bend, OR
97703, United States

Hours

Reviews

4.1
816 reviews
5 stars
428
4 stars
197
3 stars
99
2 stars
33
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praised friendly and helpful service, others reported rude or unhelpful interactions.

Product Availability

Customers appreciated the wide variety of pet supplies available, but some expressed disappointment with the quality and care of live animals.

Pricing Concerns

Many reviews noted that prices are perceived as high, with some customers feeling misled by in-store versus online pricing.

Cleanliness

The store's cleanliness received mixed reviews, with some customers noting a clean environment while others pointed out issues with restrooms and overall upkeep.

Grooming Services

Grooming services received both praise for staff and complaints about scheduling issues and service quality.
  • IS
    Ismael Soliz
    Nov 6, 2025
    1.0
    I have always loved petco. But yesterday I went looking for a replacement for my air pump. I notice alot of their fish were dead and still in the aquarium. I was to get some fish but when I saw thst I was shocked that no one has clean the tanks of all the dead fish. I hope management reads this post. Bad job Petco
  • DE
    Derrick Evans
    Oct 25, 2025
    5.0
    Exceptional service
  • FH
    Frank Harris
    Oct 16, 2025
    5.0
    Had my dog with high social anxiety get get her nails did with a full cleaning here. Ben was awesome. A really pleasant experience.
  • SB
    Sonja Blackmon
    Oct 13, 2025
    4.0
    I give four stars because they refunded the $21 that I was overcharged. The dog food I buy is $99 in store and $78 online. I was unaware of this at the time of purchase which required me to make a second trip for a refund. Why doesn’t Petco charge the same in store as online? This seems deceiving.
  • NN
    Nicole
    Oct 7, 2025
    1.0
    Didn’t catch the ladies name but this was the absolute worst check out I’ve had at a Petco. I had my rewards loaded and there was a discount on food. She had a nasty attitude when I asked why the discount wasn’t applied and tried to tell me there wasn’t one until I said I’d go back and check to make sure (maybe I was wrong). I in fact was not wrong and when asking about my 5$ vital car points to redeeem she said I didn’t have any when I was on my app and they said they were loaded. Other staff are great not sure if it was just a bad day for her but to have an attitude for two questions I had honestly made me not want to go back and shop at petsmart down the road.

Frequently Asked Questions About Petco

Does the Petco Bend location have a vet hospital?

No, Petco Bend does not have a full-service vet hospital.

Does Petco Bend offer vaccinations?

Yes, Petco Bend provides vaccinations.