Mixed reviews on customer service; some praised staff for kindness and helpfulness, while others reported rude and unprofessional interactions.
Expertise
Dr. Burgess and the team are highly regarded for their knowledge and care of exotic pets, with many customers expressing trust in their expertise.
Compassion
Numerous reviews highlight the compassionate care provided during difficult times, including thoughtful gestures after pet loss.
Accessibility
Some customers experienced long wait times for appointments and difficulty in scheduling, impacting overall satisfaction.
Pricing
Generally viewed as reasonable and competitive, though some customers felt pressured by upfront payment policies.
MM
mike m
Nov 26, 2025
1.0
I contacted them by phone and email about a pet emergency. They couldn’t be bothered to respond to any messages. Pathetic.
TE
Tom Edmonds
Oct 1, 2025
5.0
The Incredible Dr. Ramsell and her team have given us the best exotic pet service and outcomes that I have experienced. My family is very satisfied with the service here. So far, 2 leopard gecko problems and the first one is back to thriving after a respiratory infection.
The second is a bit of a guarded prognosis yet, but I can see that Dr. Ramsell is very interested in the case and is willing to go the extra mile on this mystery. This is in stark contrast to our experience at a famous ER in Portland last week. With exotics you basically need a specialist or that rare vet who is willing to take on the challenge for the sake of saving a life, and I feel like both of those converge here.
EP
Evil Puppy
Sep 18, 2025
5.0
Little Boxer girl needed Spayed. Better price, availability and family owned. I was definitely impressed!
KP
Krista P
Mar 18, 2019
5.0
My Guinea pig had a massive abcess and the staff was beyond incredible from our first visit to our final post surgical check up. Highly recommend
Frequently Asked Questions About SW Animal Hospital
What types of animals does SW Animal Hospital specialize in?
SW Animal Hospital focuses on veterinary care for exotic animal species.
Where is SW Animal Hospital located?
It is located at 2425 Southwest Cedar Hills Boulevard, Suite 1A, Beaverton, OR 97005, USA.
What are the regular business hours of SW Animal Hospital?
The hospital is open Monday to Wednesday and Friday from 8:00 AM to 6:00 PM, Thursday from 8:00 AM to 7:00 PM, and Saturday from 9:00 AM to 2:00 PM. It is closed on Sundays.
How can I contact SW Animal Hospital?
You can reach them by phone at +1 503-643-2137 or by email at burgess@swanimalhospital.net.
Does SW Animal Hospital have a website or social media page?
Yes, their website is http://www.swanimalhospital.net and their Facebook page is https://www.facebook.com/201294845746.
Are there other veterinary clinics near SW Animal Hospital?
Yes, nearby veterinary clinics include Southwest Animal Hospital, Northwest Exotic Pet Vet, Southwest Hills Veterinary Clinic, and Banfield Pet Hospital.
Which nearby places could I visit for pet supplies after my appointment at SW Animal Hospital?
PetSmart is a nearby pet store and service provider where you can shop for pet supplies after your visit.
Are there food and beverage options near SW Animal Hospital if I want to grab a bite before or after my visit?
Yes, nearby options include Coffee Rush for coffee and smoothies, Shake Shack for burgers and fast food, and Bamboo Sushi for Japanese cuisine.
I need to withdraw cash or access financial services near SW Animal Hospital. What options are nearby?
You can find ATM services at The Exchange Network and LibertyX Bitcoin ATM, and financial services at Western Union nearby.
What time zone is SW Animal Hospital located in?
SW Animal Hospital is in the America/Los_Angeles time zone.