Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
If your dog or cat needs a petcare plan designed around your pet’s unique needs, choose Banfield Pet Hospital in Beaverton, OR. Our veterinary clinic on Cedar Hills Boulevard is conveniently located inside the PetSmart on Southwest Walker Road and provides general practice care for your puppy, kitten, cat, or dog. Whether your pet needs vaccinations or treatment for an illness or minor injury, make an appointment with our Beaverton veterinary team.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.7
332 reviews
5 stars
175
4 stars
48
3 stars
22
2 stars
14
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including difficulty reaching staff by phone, rude interactions, and lack of responsiveness to inquiries.
Appointment Issues
Many customers experienced scheduling problems, including last-minute cancellations and long wait times for appointments.
Care Quality
While some customers praised the care provided to their pets, others reported serious concerns about misdiagnoses and rushed examinations.
Pricing Concerns
Several reviews mentioned unexpected charges and dissatisfaction with the wellness plan, which some felt was misleading or a money grab.
Staff Attitude
Feedback varied on staff demeanor, with some praising kindness and professionalism, while others reported rudeness and a lack of empathy.
- JGJordan GarrettDec 28, 20251.0I would give them zero stars if I could. I had an appointment scheduled for my cat who has an ongoing issue. The called me the day of to cancel my 3:30 appointment cause the doctor is leaving at 4pm. WHY EVEN LET ME SCHEDULE?! I scheduled 14 days before my appointment. Now I have to take her to an urgent care (It's sunday and none of the vets are open) and pay a ton of money for something they have helped her with in the past at a different banfield clinic. I was also got called yesterday to confirm the appointment. Did they bother to check when the doctor was leaving?
- NSNessi SharpDec 12, 20251.0I can't recommend this specific Banfield pet hospital. The first time they called us to bring in our cats early. When my husband arrived he was informed that the vet left for lunch. Why do they call us then if we can come on early. Seems like having an early lunch is more important to do your job. Today was the worst. My husband was waiting for a long time for nothing with our cat Jimmy who got into a fight and had a terrible wound near his eye. He was told that they mixed up his scheduled appointment and the vet won't have any time to see Jimmy today after waiting for a long time. He was offered to schedule a new appointment for another day. I never experienced such rudeness. They weren't even sorry. Don't go there. Lunch breaks are more important than helping pets, I guess. Yes, Jimmy's appointment was scheduled for 1 PM. (12/12/25) We went to other Banfield hospitals and never had an issue. Hopefully Banfield will do something about it. You can't treat your clients like that. Let scared and wounded animals wait for nothing!
- DGDeborah GNov 13, 20254.0Banfield is the best so far. Everyone has been kind and professional.
- SBSam BoucotOct 30, 20255.0We have been going to the Cedar Hills Banfield for many years. The whole team is always nice and they take the time to really care for dogs. Eight years ago, when our dog Otto had heat stroke, it was all hands on deck. The entire team treated him. Otto made a full recovery with no side effects due to their heroic action, which we have never forgotten. From that time on Otto looked forward to going to the vet.
- DMDaniel McNamaraSep 10, 20251.0Left using your services after my animals showed signs of trauma and/or PTSD. My dog would snarl at me when I put on the very same type nitrile gloves. My cat turned into a hell spawn that now has to be sedated to be seen and at her age that is dangerous. We had a good vet but when she left this happened to our animals and then all of the sudden random $600+ charges when our plan should have covered it. If I could rate 0 stars I would. If you love your pets DO NOT go to Banfield.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Beaverton?
Banfield Pet Hospital in Beaverton is open daily from 8:00 AM to 6:00 PM. The hospital is closed on major holidays including Thanksgiving (Nov 26 and 27), Christmas (Dec 24 and 25), New Year's Eve (Dec 31), and New Year's Day (Jan 1).
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. During hospital hours, you can call for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
What preventive health services does Banfield Pet Hospital offer for pets?
Banfield offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy throughout their life stages.
What is included in the Optimum Wellness Plan at Banfield?
The Optimum Wellness Plan provides annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, dental care, and nutrition consultations. It automatically renews annually and offers discounts on treatments but is not insurance.
How can I pay for the Optimum Wellness Plan at Banfield?
You can pay monthly with automatic withdrawals from your bank or credit card to spread the cost over 12 months, or opt to pay the full amount upfront.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments with phone updates, and Virtual Visits for Optimum Wellness Plan clients to receive care remotely.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online via their website or through the Banfield app available on iOS and Android, which also offers Vet Chat™ for 24/7 pet care advice.
What nearby dining options are available near Banfield Pet Hospital in Beaverton?
Nearby dining includes Shake Shack, Baja Fresh, Five Guys, MOD Pizza, Bamboo Sushi, Zoup!, The Gleamery (dentistry but could be mistaken for a food place), Dough Zone, Dave's Hot Chicken, and Kinnamons bakery.
Are there any wellness or medical services near Banfield Pet Hospital besides veterinary care?
Yes, nearby wellness and medical services include Massage Envy - Cedar Hills (massage therapy and wellness), ZoomCare (urgent care clinic), Go To Ortho (orthopedist), and The Gleamery (dentistry).
What are some nearby shopping and business services near Banfield Pet Hospital?
Nearby shopping and business services include Xfinity (internet and home security), Verizon (mobile phones and telecommunications), Office Depot (office equipment), Peak Credit Union and Northwest Community Credit Union (banking), and Taryn x Philip Boutique (clothing and shoes).