Petco

4.2
1490 reviews

About

Pet StorePet supply storePetco
Visit your Norman Pet Store located at 1670 24th Ave Nw for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
1670 24th Ave NW, Norman, OK
73069, United States

Hours

Reviews

4.2
1,478 reviews
5 stars
886
4 stars
302
3 stars
134
2 stars
49
1 star
107

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unhelpful behavior from staff, particularly management, leading to frustration and dissatisfaction.

Customer Service

Customer service experiences were inconsistent, with some praising helpful and knowledgeable staff while others faced long wait times and lack of assistance.

Store Cleanliness

The store was frequently noted as clean and well-organized, contributing positively to the shopping experience.

Product Availability

Customers appreciated the variety of pet products available, although some expressed disappointment with stock issues and pricing.

Animal Care Concerns

Several reviews raised concerns about the health and care of animals sold in the store, including reports of sick pets.
  • SS
    SJ
    Dec 30, 2025
    3.0
    The staff here is very hostile, I guess asking questions pisses them off. I don't know why they are working here if you have to show tantrum or make faces. Someone who's in a hurry, may be is in emergency, does not have enough time to look around the store for some meds. If you can't help why are you there??
  • JB
    Jason Blakemore
    Dec 7, 2025
    1.0
    I recently went in to buy some neon tetras and I had to wait for 30 minutes to be helped by an employee. There was only 2 people working the whole store. While waiting I realized most the tanks had lots of dead fish with the living ones being covered in ich. Seeing this I bought 2 dwarf gourami and 2 dozen tetras in hopes of saving them. While 10 or so tetra sadly didn't make it both the gourami and the rest of the tetras are almost ich free now and doing much better.
  • KS
    Kay Stokes
    Dec 1, 2025
    4.0
    They don't have nearly enough dog trainer collar options
  • RS
    Riley Stafford
    Nov 20, 2025
    1.0
    Money hungry and extremely unhelpful, I wanted to bring a stray cat in for the most general exam to maybe get a gender confirmation and an age because I already had a thorough appointment set up later this month. Instead they said I’d have to do every test and they pressured my girlfriend into signing a form to allow every test they wanted eventually costing me nearly $300, since I planned to use that for the next appointment I am now trying to save back up for the appointment that I ALREADY HAVE SCHEDULED THAT I WILL HAVE TO PAY FOR. Thank you dearly, the animals at this place deserve a higher pay grade than the bafoon “employees”.
  • BM
    Breona McConnell
    Nov 16, 2025
    1.0
    I waited for over an hour in the fish area for the girl to help me. I had 3 fish I up front already, and then when I wanted more, she had left to help some random lady and her dog even though that isn't her department. She looked directly at me while petting a dog and said "Everyone's busy." She made eye contact with me 3 more times throughout the time I was waiting, continuing to ignore me. Why the hell this store can't keep at least 1 person in each department at a time is beyond me instead of having their employees wander off to random sections for long stretches of time and losing them business. I already had fish up front and wanted a few more, but now I am getting none because these people don't know how to do their jobs. I wish the guy with dark curly hair that usually does the fish had been there today, since it seems like he likes being over there at least and is nice. She couldn't have cared less about making me wait 30 more minutes while the fish up front slowly die in their plastic bag up front.

Frequently Asked Questions About Petco

Does the Petco Norman location have a vet hospital?

Yes, Petco Norman has a full-service vet hospital.

Does Petco Norman offer vaccinations?

Yes, Petco Norman provides vaccinations.