Banfield Pet Hospital

Reviews

• EM

  Emily Mckamie

  Feb 10, 2026
  1.0
  We’re from San Diego and were visiting family here in Oklahoma when we had to go to Banfield Pet Hospital in Norman on February 5th 2026–Address: 660 Ed Noble Pkwy Norman, OK 73072 United States to get Xanax (alprazolam) for my dog Stori’s flight home because of how severe her anxiety was on the way there. Our primary vet told me to see a local vet and specifically ask for this medication due to not being able to help across state lines. I brought all of Stori’s records and explained the situation thoroughly at the appointment. We saw Dr. Elizabeth K Steiger. She seemed understanding, but still pushed trazodone and gabapentin, which is what we used on the flight there and it did nothing. I explained again why my vet told me to ask for Xanax (alprazolam) and how severe the situation was, and that this was the best option to get Stori home safely. She then said, “Oh okay, great, let me go make sure we have that in stock for you.” She came back out with a bottle and said, “Here is your Xanax (alprazolam).” Without double-checking the bottle, I was so relieved that I said thank you, paid for the visit and the medication, and left. When I got to the car with Stori, I looked at the bottle and realized it was Prozac (Reconcile). Prozac (Reconcile) is a daily anxiety medication that can take weeks of daily use to see results and is not used for severe panic. This was not the medication we discussed or what I was told I was being given. I went back inside and told the receptionist there was something wrong with my prescription and that I was told this was Xanax (alprazolam) but I was given Prozac (Reconcile) instead. His demeanor completely changed. He looked at the bottle, pushed it back toward me, and said, “This is dog anxiety medication.” I told him, “I understand that, but this is a daily medication that takes weeks to take effect and is not used for panic. This is not what the doctor told me she was giving me, and I need this fixed.” He rudely said he would go get the vet. When he came back with her, she said, “This is dog Xanax (alprazolam).” I told her, “No, this is Prozac (Reconcile) It is not used for severe panic, it takes weeks to kick in, and it is not the medication we discussed or what I was told I was getting.” She continued trying to insist that this medication was Xanax (alprazolam). She finally admitted, “Well, Xanax (alprazolam) requires a written prescription to a pharmacy.” So they lied to me—gave me a completely different medication and tried to pass it off as Xanax (alprazolam) to get me out of the clinic instead of being honest. I told her, kindly but firmly, to please write the prescription. She kept trying to make excuses not to. I brought up my primary vet and all the records I had brought explaining Stori’s medical history and this situation, and asked if my primary vet needed to contact them directly. She got very defensive and immediately said, “No, no, I’ll write it,” and then wrote the prescription. I was able to get the medication my dog needed, but I would not recommend this vet. If I could leave zero stars I would.
• ND

  Natalie Dickson

  Nov 12, 2025
  5.0
  I have been taking my senior kitty to this Banfield location for years, and I am so happy with my experience! All of the vets (especially Drs. Steiger, Bramow, and Cunningham) have been so kind and considerate in answering questions about my kitty’s many health issues and what diagnostic test results meant. And Vet Tech Chloe is always so kind to my baby girl! It means the world to me that the staff here treat my fur baby with such care. I’ve been an optimum wellness plan member for years and appreciate the value of the plan, and how much it covers. Thank you, Banfield of Norman!
• CM

  Connie Morris

  Oct 23, 2025
  5.0
  My Beagle was having what turned oit to be heart problems and Banfield was able to get him in fast that same day within an hour. The employees were so helpful and super nice and explained everything so well. The Vet initiated medication that I purchased. The meds worked well and took him back about 2 weeks later for recheck and I signed up for their "Senior Care" program. The Vets and all the personnel at Banfield were and always are great and very cheerful even when I ask for help as I have problems walking. Also Banfield was and has always been VERY CLEAN. Plus there are no animal odors either. The cleanest Veterinary place I have ever been and so very glad. As long as all these great conditions last including them very much helping my Beagle I will keep going to the Norman, OK store. Very very happy with Banfield. Thank you to everyone at the Banfield store. There is no better service.
• ES

  Erin Stevens

  Oct 16, 2025
  1.0
  If your website AND your door say you close at 7pm. You should be open at 7pm. Closed before 620pm and retail cashier said have been closing between 5 and 6pm.
• KK

  Kendra

  Oct 1, 2025
  5.0
  Dr. Collins, Tina and Casey were wonderful helping through Mushys unexpected illness

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