Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Broken Arrow provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.5
204 reviews
5 stars
163
4 stars
17
3 stars
4
2 stars3
1 star
17
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff, particularly Charlotte, for their kindness, attentiveness, and genuine care for pets.
Service Quality
Many reviews highlighted the thoroughness and efficiency of the veterinary services, with quick yet comprehensive care provided during visits.
Customer Experience
Overall, customers reported positive experiences, noting the friendly atmosphere and the staff's ability to make both pets and owners feel comfortable.
Concerns on Pricing
Some customers expressed dissatisfaction with pricing and upselling practices, particularly regarding the wellness plans and perceived high costs.
Mixed Reviews on Wait Times
While many praised the quick service, a few customers reported long wait times and issues with appointment management.
- AAAddawnNov 17, 20255.0I take my baby to Bandfield anytime she has issues(which is frequently). They know her by name and are always welcoming when she comes (even though I know she is a big pain and cries a lot). They are all amazing!!
- CMComet McGuireNov 15, 20255.0Charlotte was such a helpful person at this Banfield. We walked in knowing next to nothing about their wellness plans and signing up for one helped us save 150$+ for Stewart’s appointment. We will def be getting one for our boy cat Barnacle that suffers with kidney issues too. Thank you charlotte and thank you Banfield!! Stew is doing great with his anxiety treatment :)
- SBSamantha BreedloveNov 14, 20255.0Been taking my baby(dog), Piper here for a while now and am always so pleased with her care. Dr. Caniglia has been the greatest veterinarian. Thank you to Charlotte, Elly and Jonathon for helping with her today! Lots of love
- RSRandy SmithNov 13, 20255.0Hailey at the pet hospital was very helpful very kind and pleasant to talk to. She went out of her way to help me renew a prescription card.
- MCMakayla CherieOct 30, 20255.0Had a great experience at Banfield in Broken Arrow! They were super quick but still really thorough and caring. Our nurse Charlotte was awesome with our girl Millie! She was friendly and very helpful she even went over optimum wellness plans with us! All in all we left happy and pleased with our visit.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital Broken Arrow offer emergency veterinary services?
No, Banfield Pet Hospital Broken Arrow does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. Outside hospital hours, please contact your local emergency hospital.
Can I get veterinary advice online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans® can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive health care services are available at Banfield Pet Hospital Broken Arrow?
They offer vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep your pet healthy throughout life stages.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The plan provides annual preventive care including exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It is not insurance but offers discounts for certain treatments and renews annually unless paid in full.
How do I pay for the Optimum Wellness Plan at Banfield Pet Hospital?
You can spread the cost over 12 months via automatic payments from a bank account or credit card, or choose to pay in full upon enrollment.
What types of appointments does Banfield Pet Hospital Broken Arrow offer?
They offer in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and are contacted when ready, and Virtual Visits for Optimum Wellness Plan clients that provide care from home.
What are the hours of operation for Banfield Pet Hospital Broken Arrow?
Open Monday to Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving and Christmas.
Are there any pet-related stores near Banfield Pet Hospital Broken Arrow?
Yes, nearby pet-related places include PetSmart, which offers pet grooming and supplies, and other stores like Marshalls and Ross Dress for Less for shopping needs.
How can I combine my visit to Banfield Pet Hospital with some shopping?
You can visit The Shops At Broken Arrow nearby for cosmetic and beauty supplies, Bath & Body Works for beauty products, or Target Broken Arrow for department store shopping.
Are there any convenient spots to grab a refreshment near Banfield Pet Hospital Broken Arrow?
Yes, you can stop by Starbucks nearby for coffee or snacks before or after your pet's appointment at Banfield.