Brand Certified
Banfield Pet Hospital
4.1(232 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
36395 Euclid Ave, Willoughby, OH
44094, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(440) 918-1625
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Willoughby provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.1
232 reviews
5 stars
152
4 stars
30
3 stars
9
2 stars
6
1 star
35
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, compassion, and genuine care for pets.
Communication Issues
Several reviews highlighted problems with communication, including difficulty in getting timely appointments and lack of follow-up from staff.
Service Quality
While many customers reported positive experiences, there were significant complaints about misdiagnoses, overcharging, and poor handling of emergencies.
Appointment Availability
Customers expressed frustration over the difficulty in securing same-day appointments and the feeling of being overbooked.
Pricing Concerns
Multiple reviews mentioned dissatisfaction with pricing, particularly regarding the wellness plan and additional charges for services.
- AAAllieFeb 21, 20261.0We had a terrible experience here. Towels were placed over my dog’s head during nail trims to try and “calm him down”, and it was clearly traumatic for him. He’s had significant anxiety at vet visits ever since. We chose not to return and feel others should be aware. Terrible care for animals. There are many other wonderful vets in the area.
- EGElia De La GarzaJan 7, 20265.0Amazing place they have bern our vet hospital from 17 years. Sonya, Dawn and all the staff and doctors are fenomenal.
- CPC PDec 31, 20255.0I had a really good experience with Banfield and wanted to share how thankful I am for their help. I came in worried about my dog because she was having frequent accidents and some discharge, and I was scared it might be something serious like a UTI. The staff were kind, patient, and didn’t rush me. They took the time to examine her and explain everything clearly. It turned out she was going into heat and also needed her anal glands expressed, which immediately helped resolve the issue. I really appreciated that they didn’t push unnecessary treatments and were honest about what was actually needed. Booking the appointment was quick and easy, and the pricing felt fair, especially during a stressful situation. They truly gave me peace of mind and treated my dog with care. I’m very grateful for the experience and would definitely recommend Banfield to other pet parents looking for affordable, compassionate care.
- ODOlivia DohertyDec 20, 20251.0I had a horrible experience at this Banfield specifically after bringing my cat in multiple times for respiratory issues, they encouraged me to sign up for a health care plan. They told me it would be cheaper than paying for X-rays all at once so I didn’t see any problems with it, and wanted to get my baby help asap. The problem was after thorough inspection they prescribed him two medications which he was supposed to be on for two weeks. They “forgot” to give me one of the doses, and when I called a few weeks later demanding to speak to Dr. Raj again because my cat wasn’t getting any better they firstly suggested he needed to see a specialist…. So frustrating after all of that they 1. Couldn’t help him at all and 2. Failed to realize they forgot to give me his second dose, and didn’t say anything until I called. Not to mention the incredibly rude receptions who gave me dirty looks everytime I brought my baby in, and the nurse who left me sitting in the exam room for almost an hour and came back in telling me “oh I didn’t realize you were still in here, you can go”. Save your time and please do not take your pets to this location. Extremely disappointed with my entire experience.
- CCCarlaDec 11, 20255.0They care for your pet like they are their family. And the staff are very friendly.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pets does Banfield Pet Hospital in Willoughby care for?
Banfield Pet Hospital in Willoughby provides quality health and wellness care for dogs, cats, and small animal pet patients.
What preventive care services are offered at Banfield Pet Hospital?
Services include vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
Does Banfield Pet Hospital provide emergency care?
No, but during hospital hours, you can call for urgent care advice and referrals. After hours, please contact your local emergency hospital.
What are Banfield Pet Hospital's operating hours?
Open Monday to Wednesday and Friday from 8:00 AM to 5:00 PM, Thursday and Saturday from 8:00 AM to 6:00 PM, and closed on Sundays and major holidays.
How can I schedule an appointment at Banfield Pet Hospital in Willoughby?
You can schedule an appointment online via their website or through the Banfield app available on iOS and Android.
What payment options are available for the Optimum Wellness Plan?
You can pay monthly via automatic withdrawal from a bank account or credit card, or pay the full amount upfront.
Does Banfield offer online veterinary care?
Yes, Optimum Wellness Plan clients can access remote general pet care advice 24/7 via Vet Chat™ on the Banfield app.
Are appointments required at Banfield Pet Hospital in Willoughby?
Yes, appointments are required for visits to ensure quality and timely care for your pet.
What pet-related services can I find near Banfield Pet Hospital in Willoughby?
Nearby pet services include PetSmart for grooming and supplies, and Jurassic Aquatics and Pets for aquatic pets and accessories.
What nearby stores can I visit before or after my pet's appointment at Banfield?
You can visit nearby stores like Target Store Willoughby for groceries and supplies, or Starbucks for coffee and refreshments.
Are there nearby financial services near Banfield Pet Hospital for convenience?
Yes, there are financial services nearby including US Bank, H&R Block, Coinme, and Western Union for various banking and money transfer needs.
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