Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Your pets feel like part of your home, so don’t take them just anywhere for petcare. From routine checkups to general surgery and spay and neuter services, look no further than Banfield Pet Hospital® on Center Ridge Road for reliable petcare services. At our clinic, located just past Le Chaperon Rouge-Westlake and the Rainbow Room Color Salon, you’ll find a veterinary team dedicated to partnering with you in petcare.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
247 reviews
5 stars
174
4 stars
24
3 stars
7
2 stars
10
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, caring, and knowledgeable, with specific mentions of individual veterinarians providing excellent care.
Appointment Issues
Numerous reviews highlighted significant problems with scheduling and appointment management, including missed appointments and difficulty in reaching the clinic by phone.
Service Reliability
Customers expressed dissatisfaction with the reliability of services, particularly regarding follow-ups and the handling of urgent care situations.
Pricing Concerns
Several reviews noted issues with pricing transparency and unexpected costs, particularly related to wellness plans and procedures.
Mixed Experiences
While some customers had positive experiences, others reported serious concerns about care quality and service, indicating a divide in customer satisfaction.
- SGSamuel GrandtNov 13, 20255.0A bit difficult to locate, but once you're there, they treat you like family.
- SWSainny WilldeonNov 13, 20251.0On drop off was quoted $350 then they called another person and quoted $980. Beginning of a horrible experience. They wrapped my dogs paw too tight causing extreme swelling and did nothing at all about it
- NCNicole CrumNov 12, 20251.0Our vet and staff are amazing. The problem is that they are so busy and overbooked that you can never get an appointment. They try to sell you on their “wellness plan” but you can never get in if you have an issue. My dog was miserable with an ear infection and they had nothing for two weeks. I even tried other clinics in the area driving as far as 50 miles away and they were all booked. I ended up at an emergency vet for something that could have been easily solved if they had appointment times.
- TRTina RoushNov 5, 20251.0Limited services. Pet care plans with strings attached that they don't tell you about. Will sign you up, then recommend a DIFFERENT vet to go to right afterwards, while still taking your monthly payments. And prescriptions for pets? "Oh order it off Chewy because we don't carry it." Wanna cancel? Nah your stuck for a year paying even if said pet no longer is living. But they will keep sending you things, reminding you that said deceased pet needs a checkup, and leave them a review.
- KBKirsten BladekOct 14, 20255.0I highly recommend Banfield Westlake. Dr. Rijos is wonderful, empathetic, kind, and very knowledgeable. She helped with one of my pets, who was ill, and took the time to listen to me and offer suggestions. She properly diagnosed my dog without extensive testing (went to MedVet for the cancer testing), and was there every step of the way. Thank you for your compassion and love for our pets, and all you do.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Westlake offer?
Banfield Pet Hospital provides preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter services, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies outside hospital hours, contact your local emergency hospital.
How can I get veterinary care online through Banfield?
Clients with Optimum Wellness Plans® can get 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
What is included in the Optimum Wellness Plan offered by Banfield?
The plan covers annual preventive care including exams, vaccines, early screening diagnostics, nutritional consultations, and dental care, with discounts on treatments for abnormal conditions.
What are the hospital hours for Banfield Pet Hospital in Westlake?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM and closed on Saturdays, Sundays, and specified holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment through their website at https://www.banfield.com or use the Banfield app available on iOS and Android.
Is Banfield Pet Hospital wheelchair accessible and LGBTQ welcoming?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and welcomes LGBTQ clients.
What nearby schools are close to Banfield Pet Hospital?
Nearby schools include The Nest Schools Westlake, Le Chaperon Rouge Elementary, and Fit By Five Preschool, making it convenient for families visiting the vet.
Are there any nearby salons or beauty services near Banfield Pet Hospital?
Yes, The Rainbow Room Salon and Shears + Beards are nearby for grooming or beauty services before or after your pet's visit.
What places can I visit near Banfield Pet Hospital for mailing or coffee?
You can visit the US Post Office or USPS Collection Point for mailing services and Bromfield Cafe nearby for coffee or snacks.