Petco

4.3
441 reviews

About

Pet StorePet supply store
Visit your Westerville Pet Store located at 565 South State Street for all of your animal nutrition and pet supply needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
565 S State St, Westerville, OH
43081, United States

Hours

Reviews

4.3
432 reviews
5 stars
274
4 stars
85
3 stars
24
2 stars
17
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their willingness to assist and provide recommendations.

Store Cleanliness

The store is frequently noted for being clean and well-organized, contributing to a positive shopping experience.

Product Availability

Customers expressed frustration over limited product selection and stock issues, particularly with live animals and specific pet supplies.

Management Issues

Several reviews mentioned negative experiences with management, particularly regarding customer interactions and handling of complaints.

Return Policy Concerns

Customers reported dissatisfaction with the return policy, particularly regarding refunds and the handling of rewards.
  • JW
    Jackie Wang
    1 day ago
    5.0
    晚上7点多去的 家里的狗子不喜欢吃他们家的鲜狗粮 去退款了。 店员超级负责 反复仔细帮我查看了一下 退款流程 尤其是我是在网上买的送过来的所以他仔细的核对了一下 因为他告诉我这是他第一次收到网上订单退款 所以认真负责还问我需不需要 客服电话 体验非常好 祝他一切顺利!
  • CT
    Courtney Tinnel
    3 days ago
    5.0
    Great Petco! Friendly staff and stocks most the basics.
  • MN
    Maribel Natal
    Oct 31, 2025
    5.0
    Great place for dogs clinic and products with a great staff and excellent customer service.
  • RK
    Rhonda Keels
    Oct 25, 2025
    5.0
    Rhonda finds Petco always friendly, always helpful!
  • SM
    Sheena Marie
    Oct 4, 2025
    5.0
    Thank you so very much to the two young ladies that helped me with my itchy dog problem tonight 10/4 and recommended products to me as well as helping me find them. I wish I had gotten thier names and I do have one, Amanda.. but im not sure which one was which. We came all the way from Mansfield and walked right in to ask for the itchy dog stuff and the sweetest goth girl walked me right to where it was and asked me a bunch of questions and helped me pick out a few things. Both girls gave me recommendations and helped check me out. Thank you so much ladies!! Finn seems to already be feeling better and even let me spray him with the cortisol spray!! You saved my sanity and my baby 🥰 I hope you get recognized for the awesome work you do. I really appreciate you!!

Frequently Asked Questions About Petco

Does the Petco Westerville location have a vet hospital?

No, Petco Westerville does not have a full-service vet hospital.

Does Petco Westerville offer vaccinations?

Yes, Petco Westerville provides vaccinations.