Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
For convenient, nearby petcare in Westerville, OH, choose Banfield Pet Hospital®. Our vet clinic serves a variety of Westerville neighborhoods, such as Lexington Farms, Charring Cross, Colonial Hills & Dales, and beyond. Located in Westerville Plaza, our animal clinic is surrounded by a variety of shops, so you can take care of errands after you’ve taken care of your furry friend’s health. Our Westerville veterinary team based off of West Schrock Road provides a variety of convenient services, such as nose-to-tail exams, microchipping, and shots.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
169 reviews
5 stars
121
4 stars
14
3 stars
4
2 stars
12
1 star
18
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Customers consistently praised the staff for being friendly, caring, and professional, with many noting their positive interactions with both front desk and veterinary staff.
Billing Issues
Multiple reviews highlighted significant concerns regarding the billing system, including unexpected charges, lack of communication about outstanding balances, and frustrations with the wellness plan.
Service Delays
Several customers reported long wait times for appointments and issues with scheduling, indicating a need for improved efficiency in service delivery.
Care Quality
While many customers appreciated the care their pets received, there were notable complaints about misdiagnoses and inadequate follow-up care, leading to serious health concerns for some pets.
Facility Conditions
The cleanliness and condition of the facilities received mixed reviews, with some customers noting cleanliness issues during their visits.
- APAnna PayneDec 15, 20252.0Honestly please be careful going here. I learned recently that the veterinary staff here was basically fresh out of school. Which makes sense since they didnt know how to get an xray and dismissed my dog's persistent injury as a simple sprain with very little examination.
- AWAmber Marie Alberts WinterhalterNov 21, 20252.0The staff is great but the billing system needs a lot of work. We did the puppy package and paid a bill at each visit. Then we got notified by a debt collector that we owed $1,500 to Banfield despite Banfield never reaching out to notifying us of a late amount that was due. My husband tried to pay it at the puppies 12 month visit and found out that we were banned from using their services due to a one stroke policy on late payments. I have double checked each bill from a prior visit and do not see a remaining balance. This extra cost was not explained by the company and we have had to relocate to a new veterinarian for ongoing service. Again, we loved the visits with staff. Unfortunately, we will be unable to continue care due to a “no tolerance” Policy on late payments for a veterinarian that kept our payment information on file and zeroed our balance at every visit.
- PKPopi KahlorOct 18, 20255.0The staff greeted me professionally and were super with him .
- HFHannah ForakerOct 16, 20254.0The office fee is now $73 just to see the vet, when it used to be closer to $50. It is $100 to get my cat rabies vaccinated. I’m being priced out of Banfield. The monthly OWP plans feel predatory, as they auto-renew into another 12-month contract by default when you signup. It’s unfortunate that the contract is written with no way to opt out of auto-renew without calling Banfield corporate, which is notoriously difficult to reach. The staff and clinic are wonderful. They always treat me and my pet with care and kindness. My only small critique is that they still take pets “to the back” by default during appointments. If you ask, they’ll do the exam in the room, but you have to specifically request it. Overall, great staff and availability, but corporate pricing and policies have become unreasonable; prices have increased 30–40% since 2020 😬
- MTMarlo ThomasOct 11, 20255.0Staff is much better this year. Doctors have always been great! Thank you
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Westerville?
Banfield Pet Hospital in Westerville is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency veterinary care?
No, Banfield Pet Hospital does not provide emergency care services. You can call during hospital hours for urgent care advice or referrals. For emergencies outside those hours, please contact your local emergency hospital.
Can I schedule veterinary appointments online or through an app?
Yes, you can schedule appointments via Banfield's website or by using their app available on both Apple App Store and Google Play.
What safety measures are in place at Banfield Pet Hospital due to COVID-19?
The hospital encourages drop-offs, increased cleaning protocols, and 24/7 veterinary advice via Vet Chat™ on the Banfield app to keep pets and people safe currently.
What veterinary services does Banfield Pet Hospital provide?
Services include preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter procedures, end-of-life care, microchipping, and DNA testing.
Does Banfield Pet Hospital have facilities for wheelchair accessibility and restrooms?
Yes, the hospital has wheelchair-accessible restrooms and general restroom facilities available for clients.
Where is Banfield Pet Hospital located and which neighborhoods does it serve?
It is located at 99 Westerville Plaza, Westerville, OH 43081, and serves neighborhoods including Lexington Farms, Charring Cross, Colonial Hills, and Dales.
What nearby businesses and amenities are located close to Banfield Pet Hospital?
Nearby places include The MiMo Suite (hair and beauty salon), Katie Eash Hair, Pet Valu pet store, Gionino's Pizzeria, and Fred Astaire Dance Studios among others.
How can nearby businesses complement my visit to Banfield Pet Hospital?
You can visit nearby salons like The MiMo Suite or Katie Eash Hair for grooming services, grab a meal at Gionino's Pizzeria, or shop for pet supplies at Pet Valu before or after your veterinary visit.
Is there convenient fuel and financial service near Banfield Pet Hospital in Westerville?
Yes, Kroger Fuel Center is nearby for gas and convenience needs, and Edward Jones offers financial advising services in the vicinity.