Compassionate Care
Many customers praised the staff for their compassion and dedication to both pets and their owners, especially during difficult times.
Customer Service Issues
Several reviews highlighted poor customer service experiences, particularly with phone interactions and reception staff being rude or unhelpful.
Emergency Care Concerns
Multiple customers expressed frustration over the clinic's refusal to provide emergency care for non-established patients, leading to distressing situations.
Quality of Veterinary Services
While many reviews commended the quality of veterinary care, some customers raised concerns about miscommunication regarding treatments and procedures.
Pricing Concerns
Several customers noted that the services were on the pricier side, but many felt the quality justified the cost.