Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Vandalia provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
184 reviews
5 stars
135
4 stars
21
3 stars
3
2 stars
5
1 star
20
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Customers consistently praised the staff for their kindness and compassion towards pets, noting that they treat animals as their own.
Professional Staff
Many reviews highlighted the professionalism and knowledge of the veterinarians and technicians, with specific mentions of individual staff members who provided excellent service.
Customer Service Issues
Several customers reported poor customer service experiences, including difficulties with appointment scheduling and issues with billing and communication.
Mixed Experiences with Pricing
While some customers appreciated the affordability of services and wellness plans, others felt that prices were high and that there were upselling tactics involved.
Emergency Care Concerns
A few reviews expressed dissatisfaction with the clinic's handling of emergency situations, indicating a lack of urgency or availability when urgent care was needed.
- SRSusan RNov 23, 20255.0Absolutely love this vet.
- SCStacie CallahanNov 12, 20255.0Banfield Vandalia really cares about my dog, an extra-large bulldog breed. They have no problem handling him kindly for procedures, and Dr. Burnett's treatment plans always have great results. Wouldn't take my big furry baby anywhere else.
- CPCassandra PegoOct 18, 20255.0Everyone was so helpful and kind. I definitely recommend Banfield Pet Hospital
- VVVictoriaOct 8, 20255.0I had the best experience here with my cat. She was having some skin issues and they immediately figured out what was going on. Gave her lots of love. Everyone knew that there was so sweet. I was actually shocked to be honest. Well forever, use them As our regular vet, we even signed up for one of their wellness plans and we’re a little short on funds for the entire thing and they made it work For me forever grateful for the Banfield vet Family!!
- DODelilah OakesSep 25, 20255.0They all love on my dog, that makes me and Zoey feel good
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Vandalia offer?
Banfield Pet Hospital provides preventive care including vaccinations, dental care, parasite control, nutrition counseling, behavioral counseling, comprehensive examinations, microchipping, DNA tests, spay/neuter, and end of life care.
Does Banfield Pet Hospital offer emergency care?
No, Banfield Pet Hospital does not provide emergency care services, but you can call during hospital hours for urgent care advice or get a referral. For emergencies outside hospital hours, contact your local emergency hospital.
What are the hospital hours for Banfield Pet Hospital in Vandalia?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays and major holidays such as Thanksgiving and Christmas.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via the Banfield website or mobile apps available for iOS and Android. Appointments are required.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and wait for contact, and virtual visits for Optimum Wellness Plan members.
What is the Optimum Wellness Plan at Banfield?
It's a preventive care plan offering annual head-to-tail exams, vaccinations, diagnostics, nutrition, dental care, and more. It's not insurance but includes discounts on treatment and auto-renews annually.
How can Banfield clients get pet care advice remotely?
Clients with Optimum Wellness Plans can use Vet Chat™, a 24/7 online veterinary advice chat accessible through the Banfield app for remote assistance and triage.
Are there any convenience stores or liquor stores near Banfield Pet Hospital for quick errands?
Yes, Vandalia Beer & Wine Carryout and State Liquor Store are nearby, making it convenient to pick up beverages before or after your veterinary visit.
Where can I find nearby dining options after visiting Banfield Pet Hospital?
Nearby dining spots include Wendy's, Burger King, Pizza Hut, Waffle House, Taco Bell, KFC, and Long John Silver's, all suitable for a quick meal or family dining.
What other local services or attractions are close to Banfield Pet Hospital?
Nearby you can find financial services like Fifth Third Bank and Edward Jones, hair salons such as Hair Therapist, a real estate agent Busy Bus Mom, and venues like The Studio at Jans for event planning.