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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Looking for a dedicated veterinary team in Upper Arlington, OH, to help you take care of your pet’s wellness? You can depend on Banfield Pet Hospital, located at the intersection of Beaumont Road and West Lane Avenue. Discover how our services can help you prioritize your furry friend’s wagging tail or soothing purr.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.2
181 reviews
5 stars
129
4 stars
17
3 stars
3
2 stars
9
1 star
23
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, caring, and attentive to their pets.
Service Issues
Several reviews highlighted issues with long wait times, overbooking, and poor communication regarding appointments.
Wellness Plan Concerns
Customers expressed dissatisfaction with the wellness plans, citing hidden costs and difficulties in cancellation.
Mixed Experiences
While some customers had positive experiences, others reported negative interactions, particularly with cat care and treatment.
- AEAmanda EigingerDec 20, 20255.0Excellent service, every time. My dogs get top notch care at this location. I used to go to forest park, but I could tell they don't like Pits because they were always incredibly standoffish to me and my dogs. So I started going to upper Arlington and the care has been stellar ever since!
- CWCynthia WDec 18, 20255.0This Banfield is amazing. Excellent vets and techs, And they're always happy to help out.
- JYJames YoungDec 5, 20255.0They provided a fast and painless service for an x-ray exam for my dog.
- AJAdrienne JacquotSep 25, 20251.0Banfield documented that my cat had dental issues for multiple years but never actually said anything to me about it. I went to a different vet and they said she needs two teeth pulled. I would have handled this years ago if they had told me.
- NSNikhita SamalaSep 15, 20254.0I’ve only ever had a positive experience working with this location of Banfield, the vets and techs and front desk staff are super helpful and showered my pets with their love. Whenever I had questions about things that came up they were really reassuring! As a note for the greater Banfield company services, I would be hesitant doing the wellness plans - it’s a great deal at first until you realize you can’t get out of it without paying a lot of money, super super stressful. It was really helpful the first year of having a pup or kitten with all the vaccines but I definitely wouldn’t do it after that.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours of Banfield Pet Hospital in Upper Arlington?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sundays from 9:30 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not offer emergency care services. You can call during hospital hours for urgent care advice or referrals. During non-hospital hours, please contact your local emergency hospital.
What preventive pet health care services are available at Banfield Pet Hospital?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations as preventive care treatments.
What is included in Banfield's Optimum Wellness Plans?
Optimum Wellness Plans include annual preventive care such as exams, vaccines, early screenings, nutritional consultations, dental care, and more. Wellness plans automatically renew yearly unless paid in full at enrollment.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly through automatic withdrawals from your bank account or credit card, or opt to pay the full amount upfront.
What types of appointments does Banfield Pet Hospital offer?
Appointments include in-room visits where you stay with your pet, drop-off appointments where you leave your pet and are called when ready, and virtual visits for Optimum Wellness Plan clients.
Does Banfield Pet Hospital have wheelchair accessible restrooms and is the hospital welcoming to LGBTQ clients?
Yes, the hospital has wheelchair accessible restrooms and welcomes LGBTQ clients.
What nearby pet-related services can I find close to Banfield Pet Hospital?
Close by, you'll find Mutts and Co., which is a pet store and groomer, ideal for grooming or picking up pet supplies before or after your veterinary visit.
What dining options are available near Banfield Pet Hospital?
Nearby dining includes La Chatelaine French Bakery and Bistro for French cuisine and bakery items, and Graeter's Ice Cream for dessert and smoothies, perfect for a meal or treat alongside your visit.
Are there any banking services near Banfield Pet Hospital for customer convenience?
Yes, Huntington National Bank and a Huntington Bank ATM Drive-Up are nearby, offering convenient access to banking services when visiting the hospital.