Banfield Pet Hospital

Reviews

• HB

  Holly Butler

  6 days ago
  5.0
  We had our first visit with our new puppy a couple weeks ago and everyone was so welcoming and friendly. They gave so much love to Nellie!
• SU

  Sheryl Uhrig

  Jan 4, 2026
  1.0
  I just went through the worst experience of my life because of Banfield Pet Hospital Reynoldsburg Taylor Square. My dog was ill. I took him to Banfield. The doctor informed me that he was critical. She left the room for the staff to inform me of the costs. They wanted to do bloodwork and xrays. and then send him to a hospital. They refused to treat him until i paid the money upfront. If I could not afford to have him treated they suggested putting him down. I was devastated. I couldn't think. I needed to make phone calls. They would not give me the time I needed. They left the room for 10 minutes then came back and told me that i needed to make a decision or leave with him. They were afraid he would die there while refusing treatment. There was no compassion. I don't need compassion for myself, but there was none for my beloved fur baby. I understand now that they are just a business. Because i could not make a decision quickly enough, I left with him. I drove him to another hospital. One that treated him the way he deserved to be treated. They immediately accessed him, got him comfortable and then talked money. They gave me the time I needed to think and to be with him, and then we did have to put him down. I will never take another animal to them. Now, thinking back, I wonder why this same dog was full of anxiety and had bloody paws when i picked him up from there before. Horrible place!!!! The grieving is bad enough without having to feel bad to taking him to such a horrible place.
• AP

  Anna Payne

  Dec 15, 2025
  2.0
  Honestly this location experience was confusing at best. They can do some things and can't do others. Nothing is made clear when you schedule. They just sometimes shrug and say "ope you need to go to the other reynoldsburg office". The staff seems to dislike working there. Honestly bad vibes all around.
• JJ

  Jeremy Janda

  Oct 23, 2025
  1.0
  You should avoid this Banfield. They have shady practices. I told them I was going to order heart worm medication like I've done for years thru Chewy. They said no problem and it would be processed. They offered a heart worm test but did not tell me it was required for the prescription. Now they want me to pay for another visit to get a heartworm test so I can order the prescription that they recommended. This is just another corporation gouging us with shady practices. I'll be going somewhere else.
• MM

  Michelle McGregor

  Oct 22, 2025
  5.0
  The tech was so friendly and helpful. My boy ( 115 lb Great Dane mix) is a big baby and afraid of all new situations and they were so patient and supportive.

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