Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Parma provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
436 reviews
5 stars
262
4 stars
60
3 stars
22
2 stars
14
1 star
78
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the caring and professional attitude of the staff towards their pets.
Appointment Issues
Many reviews highlighted difficulties in scheduling appointments, including long wait times and last-minute cancellations.
Wellness Plan Concerns
Several customers expressed dissatisfaction with the wellness plan, citing high costs and limited availability for urgent care.
Mixed Experiences
While many customers had positive experiences, there were also numerous complaints about unprofessional behavior and poor service.
Facility Cleanliness
The clinic was noted for being clean and well-maintained, contributing to a positive atmosphere for pet visits.
- JZJackie ZappDec 11, 20255.0The entire staff is very caring and showed concern about my dogs ear. Dr Marmaduke is very professional and you can see how much she loves animals.
- KDKayleigh DayDec 9, 20255.0Rebecca & Jackie treated my sweet boy Gibbs amazing. He LOVED them so much! Had only good experiences with this Banfield!
- BMBrittany MunsingerDec 6, 20255.0Wow, what an amazing clinic! I am so impressed with the professionalism and kindness that was provided at Banfield. I had brought in two dogs an a cat for vaccines as well as a wellness check, and Jackie and Dr. B were amazing! My cat was extremely difficult during the visit, but Jackie and Dr. B handled him with care. My one dog was very anxious, as well, but they treated him with kindness and he received the care he needed. They answered all of my questions and concerns, and also gave detailed follow up instructions for further care my babies need. I would absolutely recommend this clinic to anyone in the Cleveland area!
- MFmichelle forteNov 27, 20255.0Took my dog for a yearly exam. They got us right in and the vet was very friendly and knowledgeable about my dog's condition.
- FTfiby tadrosNov 18, 20251.0Be very very careful when signing up for the wellness plan, if you want or need to cancel, they will make you pay for the rest of the contract or for the exaggerated cost of the services provided….We were NEVER told by the team about this very strict cancellation policy!!!!! Very unprofessional and looks like ripping customers off!!!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital - Parma offer?
Banfield Pet Hospital - Parma offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive examinations, microchipping, spay/neuter, DNA testing, and more.
Are appointments required at Banfield Pet Hospital - Parma?
Yes, appointments are required for all visits at Banfield Pet Hospital - Parma to ensure timely and attentive care for your pet.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. You can call during hospital hours for urgent advice, and they may provide referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
What are Banfield Pet Hospital - Parma's hours of operation?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and major holidays like Thanksgiving and Christmas.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can use Vet Chat™ on the Banfield app for 24/7 remote general pet care advice and triage support from a veterinarian.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, consultations, and dental care. The plans are not insurance but offer discounts on treatments and automatically renew annually unless paid in full.
How can I schedule an appointment at Banfield Pet Hospital - Parma?
You can schedule an appointment online through Banfield's website or via their app available on iOS and Android devices.
What nearby places can I visit when I come to Banfield Pet Hospital - Parma?
Nearby you can visit PetSmart for pet grooming and supplies, Giant Eagle for groceries and pharmacy needs, or relax at North Church Gardens, a local landmark and historical site.
Are there convenient banking services near Banfield Pet Hospital - Parma?
Yes, Huntington Bank, The Huntington National Bank, and a Huntington Bank ATM are located nearby, providing easy access to banking services during your visit.
Where can I find food options near Banfield Pet Hospital - Parma?
You have several nearby dining choices including Steak 'n Shake, Subway, Pizza Hut Express, and Dickeys Barbecue Pit for a variety of meal options before or after your pet's appointment.