Brand Certified
Banfield Pet Hospital
4.0(443 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
6870 Ridge Rd, Parma, OH
44129, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(440) 845-5329
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Parma provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.0
443 reviews
5 stars
267
4 stars
60
3 stars
22
2 stars
15
1 star
79
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their friendliness, professionalism, and the compassionate care provided to their pets.
Wellness Plan Issues
Several reviews highlighted dissatisfaction with the wellness plan, citing high costs and difficulties in scheduling timely appointments.
Appointment Availability
Many customers expressed frustration with the difficulty in securing appointments, often experiencing long wait times or cancellations.
Mixed Experiences
While some customers reported excellent care and experiences, others shared negative encounters, particularly regarding service quality and professionalism.
- MMMichaelFeb 8, 20261.0Dropped off my little guy at 8am. Was just there for nail trim and a head to toe assessment. Tech said around 12 or so. As I left at the lady desk leaves in her car. Didn’t think anything of it. I called numerous times in the afternoon. No answer. I finally came at 2:30 and they were understaffed with signs everywhere. My little guy was just getting seen when I arrived but yet the tech I spoke to at drop off was in her car on her phone. The doc came out and told me some issues like they always do to upsell a service. Then he came out and immediately pissed by the desk. It was a huge puddle. The lady cashing us out said he did it in the back too. He was probably in the cage for six hours. So $105 for a nail trim and a look see. That will be his last time there. I know he is not on the wellness plan but wow At least pretend like you care. What if i didn’t come at 2:30??? Maybe done at closing time. No need to respond to this.
- LWLois WallaceFeb 7, 20262.0The care is pretty good. But they are purely profit driven They won’t even do a proper wellness exam unless you put your dog on a plan They will do a head to toe and that’s it What kind of place does that? I have four dogs that come here Two of them are on the wellness plan two of them are not They raise the price every year for two dogs. I am paying almost 140 a month. And every time I come, they wanna upsell and ask for things that they don’t need like a random chest x-ray lmao. They all follow this cookie cutter sales pitch. Once I move out of Parma, I think I am going somewhere else. No I’m definitely going somewhere else. I’ll pay at an independent Vet these corporate places are all about a profit. They just sugar coat it with a pet loving atmosphere. If you weren’t all about profit, you would offer a wellness exam to a poor dog whether it’s in the plan or not. Not very good customer service. Every time I come here, I have to say no to the same things over and over again. It’s getting old
- MCMary CurtinFeb 7, 20265.0My Cat was injured and I took him to our vet. He was seriously injured and we made the decision to end his suffering. They took him right away to assess his injuries. We were very sad, needless to say.
- T2Travel 2025Feb 4, 20265.0We have a little Maltese, he was extremely nervous for the hospital visit , but ved. tech. Carlos was able to calm him down. We appreciate his ability to work with the animals. Thank you !
- CFCarla FJan 20, 20265.0Took great care of Leeloo. Super friendly staff. Recommend.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital - Parma offer?
Banfield Pet Hospital - Parma offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive examinations, microchipping, spay/neuter, DNA testing, and more.
Are appointments required at Banfield Pet Hospital - Parma?
Yes, appointments are required for all visits at Banfield Pet Hospital - Parma to ensure timely and attentive care for your pet.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care. You can call during hospital hours for urgent advice, and they may provide referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
What are Banfield Pet Hospital - Parma's hours of operation?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and major holidays like Thanksgiving and Christmas.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can use Vet Chat™ on the Banfield app for 24/7 remote general pet care advice and triage support from a veterinarian.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, consultations, and dental care. The plans are not insurance but offer discounts on treatments and automatically renew annually unless paid in full.
How can I schedule an appointment at Banfield Pet Hospital - Parma?
You can schedule an appointment online through Banfield's website or via their app available on iOS and Android devices.
What nearby places can I visit when I come to Banfield Pet Hospital - Parma?
Nearby you can visit PetSmart for pet grooming and supplies, Giant Eagle for groceries and pharmacy needs, or relax at North Church Gardens, a local landmark and historical site.
Are there convenient banking services near Banfield Pet Hospital - Parma?
Yes, Huntington Bank, The Huntington National Bank, and a Huntington Bank ATM are located nearby, providing easy access to banking services during your visit.
Where can I find food options near Banfield Pet Hospital - Parma?
You have several nearby dining choices including Steak 'n Shake, Subway, Pizza Hut Express, and Dickeys Barbecue Pit for a variety of meal options before or after your pet's appointment.
Brand Certified Facts from Banfield Pet Hospital
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