Petco

4.3
982 reviews

About

Pet StorePet supply storePetco
Visit your Middleburg Heights Pet Store located at 6885 Southland Drive for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
6885 Southland Dr, Middleburg Heights, OH
44130, United States

Hours

Reviews

4.3
974 reviews
5 stars
608
4 stars
183
3 stars
86
2 stars
27
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, though some reported rude or dismissive behavior from certain employees.

Grooming Experience

While some customers had positive grooming experiences, others reported long wait times and dissatisfaction with the grooming quality.

Product Availability

Customers appreciated the variety of products available, but some expressed frustration over stock issues and higher prices compared to competitors.

Animal Care Concerns

Several reviews highlighted serious concerns regarding the treatment of animals in the store, including reports of sick or dead animals in tanks.
  • LJ
    Linda Joy
    Dec 19, 2025
    5.0
    Love shopping at Petco the associates are so helpful and welcoming.
  • LK
    Lorina Kaufman
    Dec 17, 2025
    5.0
    We got a our cat there, he is so cute, amazing and funny.
  • MG
    Maryann Gerhard
    Dec 17, 2025
    1.0
    Petco itself is awesome- their delivery service not so much- my order was delivered to the wrong address and when I contacted the driver she hung up on me . I will not be using the repeat delivery service any longer and will purchase my items in store moving forward
  • DH
    Danielle H
    Dec 16, 2025
    5.0
    Great customer service every time!
  • TT
    Tracy
    Dec 6, 2025
    5.0
    My girls had their first grooming experience at Petco yesterday. I was nervous as they are rescues. When we arrived, we were greeted so warmly. My yorkie had some mats and tear stains and just really needed some attention. I was anxious about leaving her because she takes a while to warm up to new people and things. She quickly seemed comfortable. My Pom is an escape artist, so we also mentioned that. We were assured that she would be watched closely. An hour and a half later they were ready. When we picked them up they were both happy pups. My pom looked so fluffy and smelled so good (and she did not escape!) My yorkie had the cutest haircut. All mats and stains were gone. The whole experience was so positive. We will be back!

Frequently Asked Questions About Petco

Does the Petco Middleburg Heights location have a vet hospital?

Yes, Petco Middleburg Heights has a full-service vet hospital.

Does Petco Middleburg Heights offer vaccinations?

Yes, Petco Middleburg Heights provides vaccinations.