Brand Certified
Banfield Pet Hospital
4.4(241 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
5011 Grande Blvd, Medina, OH
44256, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(330) 723-4772
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Medina provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.4
241 reviews
5 stars
181
4 stars
22
3 stars
11
2 stars
7
1 star
20
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their empathy and compassion during difficult times, particularly in end-of-life situations for pets.
Staff Friendliness
The majority of reviews highlighted the friendly and helpful nature of the staff, contributing to a positive experience for both pets and their owners.
Appointment Availability
Several customers expressed frustration with the difficulty in scheduling appointments, often citing long wait times and cancellations.
Quality of Service
While many reviews were positive about the quality of care, some customers reported negative experiences, including rude staff and miscommunication regarding appointments.
Pricing and Plans
Customers appreciated the reasonable pricing and wellness plans offered, which helped manage veterinary costs.
- DYDee Yourich5 days ago5.0The only reason I come here is for the this reason. I like that they are never in a rush and always willing to sit and answer questions. Friendly kind and helpful
- EHErin HaumesserFeb 12, 20265.0Very friendly staff! Thorough exam with my cat & explained things well.
- ZNziggy nFeb 8, 20265.0I have had dogs my whole life, especially German Shepherds, and end-of-life care is always the hardest part. When my regular vet was closed this weekend, I contacted Medina Banfield Hospital expecting delays and disappointment since I wasn’t a client. Instead, I was met with incredible compassion, patience, and genuine care. The staff treated my dog and me with dignity and kindness during one of the most painful moments of my life. The care was amazing, the pricing was fair, and it truly felt like they cared from the heart. I would absolutely recommend this hospital to anyone in need.Saying goodbye to a beloved pet is heartbreaking, especially on a weekend. The team at Medina Banfield Hospital went above and beyond with empathy and understanding, making sure my dog was comfortable and respected every step of the way. Their kindness made an unbearable situation more peaceful. I am deeply grateful and would highly recommend them to anyone facing a difficult time with their pet. or for any veterynary care ...I expected stress and long waits, but instead I found warmth, compassion, and support. The staff never made us feel rushed or like just another case. Their humanity truly stood out. I would not hesitate to recommend Medina Banfield Hospital to anyone who needs caring and compassionate veterinary support.This was one of the hardest days of my life, and the people here made it easier with their professionalism and empathy. The care my dog received was gentle and thoughtful, and I will always be thankful. I highly recommend this hospital to anyone who needs help for their pet.Thank you guys!
- AMAmanda MycekJan 20, 20265.0My cat Bug has had many health issues since October and it has been wonderful to work with the Banfield staff this whole time. Everyone is so polite and really seem dedicated to giving my Bug the best treatment for him. Dr. Krompacky is a very nice and respectable vet and I trust her wholly with taking care of my pet. The pricing is reasonable and the option to sign up for a wellness package is a very good deal. I'll be signing up for one, which will save me so much. The package will cover almost everything Bug needs for the fraction of what I have already paid, which is so helpful. I will definitely continue to take Bug here for his care!
- CCClinton CimringJan 12, 20262.0I don’t recommend this location. After my dog’s last routine 6 month checkup last August I was told that her next checkup would be in February 2026. I called this week to see when in February her visit would be and was then told that she doesn’t have any visits coming up and now they are booked out for 3 months.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health care services does Banfield Pet Hospital in Medina offer?
Banfield Pet Hospital in Medina provides a variety of preventive health care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
Does Banfield Pet Hospital provide emergency care?
No, Banfield Pet Hospital does not provide emergency care but offers urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers if needed.
What is included in the Optimum Wellness Plan offered at Banfield?
The Optimum Wellness Plan includes annual preventive care such as exams, vaccines, early diagnostics, nutrition consultations, and dental care. It automatically renews yearly and offers discounts on treatments but is not insurance.
How can I schedule an appointment at Banfield Pet Hospital in Medina?
You can schedule an appointment online via the Banfield website or use their Banfield app available on iOS and Android platforms.
What are the hospital hours for Banfield Pet Hospital in Medina?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 4:00 PM. The hospital is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital in Medina offer online veterinary services?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app.
Are appointments required at Banfield Pet Hospital in Medina?
Yes, Banfield Pet Hospital requires appointments to ensure quality and attentive care for every pet.
What nearby pet stores can I visit when I come to Banfield Pet Hospital in Medina?
PetSmart is located near Banfield Pet Hospital and offers pet supplies and services, making it convenient to shop for your pet's needs before or after your vet visit.
What dining options are available near Banfield Pet Hospital in Medina?
Nearby you can find Creative Living Coffee, Grande Cafe and Roastery, and LongHorn Steakhouse for coffee, casual dining, or steak meals close to your veterinary visit.
Are there any fitness or wellness centers near Banfield Pet Hospital in Medina?
Yes, Planet Fitness and WW (Weight Watchers) are nearby for fitness and nutrition support, perfect for pet owners looking to maintain their own health and wellness.
Brand Certified Facts from Banfield Pet Hospital
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