Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Mason provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
161 reviews
5 stars
102
4 stars
25
3 stars
6
2 stars
4
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
The front desk staff received high praise for their friendliness and helpfulness, while some reviews highlighted poor communication and unprofessional behavior from certain veterinarians.
Quality of Care
Many customers reported positive experiences with the veterinarians and staff, noting their attentiveness and compassion towards pets, although there were several complaints about misdiagnoses and inadequate care.
Pricing Concerns
Numerous reviews mentioned that services are overpriced and that the wellness plans are seen as a money grab, leading to dissatisfaction among customers.
Mixed Experiences
While some customers had excellent experiences and recommended the clinic, others expressed frustration with service quality and the handling of their pets' health issues.
Staff Competence
Several reviews praised specific veterinarians for their knowledge and care, particularly Dr. Crago and Dr. Hassel, while others criticized the competence of certain staff members.
- KKkseniya kimOct 17, 20251.0anywhere but a banfield. will take all your money. if your payment fails the first time, they don’t notify you until the third time after they have already processed a fee that they won’t remove. Happened to me twice, which i don’t understand why you wouldn’t alert the end user that their payment failed immediately. can’t wait to finish off my due amounts and find a better service.
- EHEd HoffmanSep 15, 20251.0Been yrs since there but was Crap & expensive!
- MMMike McmullenSep 13, 20251.0These people sent me the wrong medicine for my cat, doubling up on what he already had And charged me $80 for it. Do not ever go here
- KBKenny BurtSep 10, 20251.0Overpriced!!! The membership for preventative care is not worth it. Strictly a money grab for corporate gain. STAY AWAY.
- LPLori PathakAug 16, 20255.0Dr. Crago and the staff are great with our dog. The service is professional, efficient, and accommodating. The staff is very friendly and treats our dog well.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Mason offer?
Banfield Pet Hospital in Mason offers a range of services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
What are the hospital hours for Banfield Pet Hospital in Mason?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM, and on Sunday from 10:00 AM to 5:00 PM. The hospital is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and referrals. During non-hospital hours, please contact your local emergency hospital.
What is an Optimum Wellness Plan offered by Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care. They automatically renew annually and offer discounts but are not insurance and do not cover treatment for unpredictable conditions.
Can I schedule an appointment online or through an app at Banfield Pet Hospital?
Yes, you can schedule appointments online via their website or through the Banfield mobile app available on both iOS and Android platforms.
What types of appointments does Banfield Pet Hospital offer?
Banfield Pet Hospital offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are notified on pickup, and virtual visits for Optimum Wellness Plan clients.
How can the nearby PetSmart help Banfield Pet Hospital clients?
Clients can visit the nearby PetSmart for pet grooming and additional pet services, making it convenient to combine veterinary care at Banfield with grooming and supplies in one trip.
Are there any fitness or recreational facilities near Banfield Pet Hospital?
Yes, Orangetheory Fitness gym and The Little Gym of Mason gymnastics center are nearby, allowing clients to manage pet care while attending to their own fitness and recreational activities.
What dining options are near Banfield Pet Hospital in Mason?
Nearby dining includes Smoothie King for healthy smoothies, Chan's Asian Wok for Asian cuisine, and Subway for quick sandwich meals, which can be convenient for pet owners before or after their visits.